My PAID version transformed into a trial version for no reason!?!?

Hi,

I used the trial version to clean my heavily infected PC.

NOD32 did such a good job that I purchased a license the following week.

I uninstalled the trial and rebooted. Then I downloaded the commercial version with my password I was given.

I installed the commercial version and everything was well for about 2 months... until now.

All I did was try to update the definitions and when I checked the Information screen in NOD32 to see if the version had updated, I now see it says I have 30 days left in my trial!?!?

How the hell did my commercial version change into a trial I just sent an email to the support about this, I hope I can get an answer faster through here though.

 

Did you remove the Eset folder from C Drive> Program Files after uninstalling the Trial version? It sounds as though you missed this step, in which case you will need to do the following:

Please download a FRESH copy of Nod32 from www.nod32.com (just updated to v2.5.25 today).

Uninstall your current version.

Remove the Eset Folder from C Drive> Program Files.

Install the FRESH copy of Nod32 that you downloaded above.

Let us know how you go…

Cheers

 

OK,

I just downloaded a fresh copy of the commercial version (2.50.25)

I uninstalled the one I have and rebooted and deleted the Eset folder.

When I try to install this version 2.50.25 it gives me this error message:

NOD32 Setup
(120) Error occurred while registering the service. NOD32MOD_WINNT_ENGLISH_BASE

And the only option I have is to press OK. The installation fails.

What the hell is happening?? I want my money back.

 

Have a look at this thread (in particular Thankful's post at the bottom):

https://www.wilderssecurity.com/showthread.php?t=73461

Hope this helps.

 

You can also run this:

c:\progra~1\eset\install\setup.exe /test

from the run line and either post the log file (from the install directory) or send it to support.

 

PlexShaw, I tried Thankful's method 10 times and no luck. I keep getting the error message.

rumpstah, here is the log:

 

It appears to me that you didn't reboot the machine before reinstalling NOD32.

 

I'm sorry, but you are wrong. I DID reboot the machine, no doubt about that.

But lets say for arguments sake that I didn't reboot the machine. How would that cause this particular problem and how would I be able to fix it?

It doesn't make sense... I CANT install this damn thing no matter what i do! I rebooted 1,000 times and tried installing it with every possible different combination of settings available in the installer.

Im running with no AV for 2 days now... lets see how long this will drag out.

I even emailed support@eset.com and the reply I got was absolutely of NO help what-so-ever:

Instead of helping me resolve the issue and telling me what I need to do, the guy brushes me off with a one sentence reply and leaves me without an antivirus and a headache. Nice support Eset! I love how you guys help your customers when they need you.

I guess I am left all alone to figure it out for myself...

What a rip off!

 

Just relax for a second, we will get to the bottom of the problem, once in a blue moon it takes a little time...