My Hijackthis log...

I've run Ad-aware and Spybot S&D:
Thank you in advance...

Logfile of HijackThis v1.97.7
Scan saved at 6:17:11 AM, on 6/29/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NETZERO\EXEC.EXE
C:\PROGRAM FILES\NZSEARCH\HCM.EXE
C:\PROGRAM FILES\SYMANTEC\LIVEUPDATE\ALUNOTIFY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.netzero.net/s/search?r=minisearch
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\PROGRAM FILES\NZSEARCH\SEARCHENH1.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar_en_2.0.111-deleon.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\PROGRAM FILES\NETZERO\TOOLBAR.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar_en_2.0.111-deleon.dll
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [uoltray] C:\PROGRAM FILES\NETZERO\EXEC.EXE regrun
O4 - HKCU\..\Run: [spc_w] "C:\Program Files\NZSearch\hcm.exe" -w
O4 - HKCU\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR_EN_2.0.111-DELEON.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR_EN_2.0.111-DELEON.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR_EN_2.0.111-DELEON.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR_EN_2.0.111-DELEON.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR_EN_2.0.111-DELEON.DLL/cmtrans.html
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin2.dll
O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?38115.6849305556

 

Hi roemer7,

The only thing in your log I have my objections about is all the stuff NetZero deems necessary to dump on your computer.
But since there is nothing really wrong with your log and you did not state the reason for posting your log, I thought I'd ask first.

Regards,

Pieter

 

Sorry, I should have told you what was wrong. Here it is...
I am having trouble accessing any secure web site (e-mail, banking sites, fantsasy baseball leagues), any site I need to log into. I get the message: "Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." IE shuts down and then restarts. I also have tried to download the latest updates from Microsoft, but the same window pops up just when I find out what updates I need. Needless to say, but my wife and I find this very annoying! If I can assist you in any way just say the word. I also have access to a second (working) computer at work, where I am writing this now. Any help is greatly appreciated.
Respectfully,
Roemer7

P.S. The whole NetZero thing...I am using a free 10 hr a month service from NetZero. Could this be the problem?

 

First look in IE under help > About at the encryption.
Is that listed as 128-bit (high encryption) ?

Regards,

Pieter

 

Yes, listed at 128bit (high encryption).
Another thing, I was able to access these types of sites until about a month and a half ago. Not sure what has changed.

 

Make a separate folder for HijackThis before you start this. It makes backups in the folder it is in, which is now the desktop.

Check the items listed below in HijackThis, close all windows except HijackThis and click Fix checked:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.netzero.net/s/search?r=minisearch
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\PROGRAM FILES\NZSEARCH\SEARCHENH1.DLL

O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\PROGRAM FILES\NETZERO\TOOLBAR.DLL

O4 - HKCU\..\Run: [uoltray] C:\PROGRAM FILES\NETZERO\EXEC.EXE regrun
O4 - HKCU\..\Run: [spc_w] "C:\Program Files\NZSearch\hcm.exe" -w

Then in IE click > Tools > Internet-options > Programs tab > reset Websettings.

Then reboot and try again.

Keep us posted.

Regards,

Pieter

 

I won't get back to you until tonight, right now I'm at my computer at the office. Thanks, I'll try what you suggested.
Respectfully,
Roemer7

 

I did as you said and this seems to have worked. Are there any more steps I need to take? What do I do with the backed up files and what was it that was doing that to my machine?
Thank you.
Roemer7

 

IMO and that should be taken literally, some providers like to shove software down your throat so much that it hurts.
Unfortunately it hurts their customers and in the end it has to backfire someday. Not yet, but it will.
Let's just say the Netzero software does not work very well for everyone.

Regards,

Pieter