My experience with Xerobank so far...

Discussion in 'privacy technology' started by Kabloonak, Jun 10, 2008.

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  1. Kabloonak

    Kabloonak Registered Member

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    I'm still giving them the benefit of doubt...but the experience has been less than satisfying so far. Below is a message I sent tonight to their payments agent.

    I'm having second thoughts about my subscription to the Xerobank service. My account still shows "payment pending". I have emailed "sales support" and to date have not received a reply. The Xerobank web page seems to be a Mickey Mouse mishmosh of broken and incomplete links and pages... and tonight the support page is unreachable.

    It's obvious to me that a company that is unable to maintain a simple and creditable web presence will definitely be unable to look after client's sophisticated security requirements.

    If I have not received some sort of credible explanation from Xerobank within 24 hours...I plan to contact Visa to cancel my payment as a possible fraud.
     
  2. Bubba

    Bubba Updates Team

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    Have you visited their Support Ticket page or is that what you mean by "payments agent" ?

    Bubba
     
  3. Pleonasm

    Pleonasm Registered Member

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    Kabloonak, how did you acquire a XeroBank account? Every time I visit their website, there is a message saying that their Personal Solutions are “Coming Soon.”
     
  4. Kabloonak

    Kabloonak Registered Member

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    You have to really dig...it's a maze...they have contacted me and are working on it. I wouldn't suggest "trying" to order until all the facts are in. I will keep the thread updated.
     
  5. Kabloonak

    Kabloonak Registered Member

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    Yes I visited support..."payment agent" is a company that collects and processes subscriptions for them. You don't pay them directly.
     
  6. SteveTX

    SteveTX Registered Member

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    Kabloonak,

    I found out about your account. contact me by email.

    Steve dot topletz at xerobank [dot] c o m
     
  7. Kabloonak

    Kabloonak Registered Member

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    Just an update. Steve got me sorted out. Seems I got caught up between the old and the new. I am now up and running on the new beta.

    Thanks for your untiring assistance Steve! :thumb:
     
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