First, I am only writing because I fear this forum may have a better understanding of my ambient env than the tech support for Musicmatch....however, rest assured that I have first sent a ticket to that company on this specific issue. I am hoping that somebody here may have Musicmatch Jukebox Plus and be familiar with the subscription service Musicmatch MX Platinum. I guess if noone has any familiarity with the latter, there is no point in reading on. Anyway, in Musicmatch MX Platinum...the folders Browse Artists by Genre, Featured Radio Stations, Radio Stations, and Era Radio do not produce any output in the right pane when opening...they indicate "...loading" and then there is no error, simply no change of right hand frame. In my free evaluation, everything worked. I use IE-SPYAD with 3/5/03 update...I searched reg file and there is no hit on "musicmatch" string. I use SpyWareBlaster with current update. I use Analog X Cookie Wall 1.01....I looked at my add/del and I am not prohibiting any musicmatch cookies that I can see. I use Lavasoft Ad Aware 6 Personal (build 162) ref file updated, and have never seen a hit on anything to do with Musicmatch. I use TrojanHunter. panicware.com free Pop Up Stopper. jv16 Power Tools registry cleaner and have never removed anything except the green indicated entries. I use Norton IS 2003 and have never had to alter that for the demo Musicmatch Platinum MX. I am only appealing here in case someone is familiar with the Musicmatch cookies vis a vis the array of tools I outlined. I have given all this to Musicmatch tech support, but I just don't think they are going to know all these spyware/scumware tools. If anyone has any input, I would appreciate. Also, I am not that familiar with Windows XP Pro apps to temporarily remove the startup sys tray entries....I have always used msconfig, but I think there is a better app, but I cannot remember. Ok, thx if there is any input. I realize this is specific to an app so I am only appealing as an outside chance.