Mouse issues in restore mode

Discussion in 'Acronis True Image Product Line' started by gbcrase, Nov 13, 2006.

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  1. gbcrase

    gbcrase Registered Member

    Nov 13, 2006
    has anyone had this problem with the mouse not showing up in the restore screen? try using only keyboard but only gets halfway, can't place a check mark in the box at the target drive screen. Only works with a rollerball type mouse, optical type mouse will not work. have not tried USB mouse. A friend can't get his to recognize any mouse. does anyone have the solution?, have just emailed the company but don't expect a reply any time soon.
    :oops: Thanks
  2. bodgy

    bodgy Registered Member

    Sep 22, 2005
    As will be seen by a troll through posts here, in v9 the mouse was a known problem if it is a USB or wireless or a combination of both with some setups when using the rescue CD.

    You don't mention which version you or your friend are using.

    I am assuming you are using the rescue CD. There are 3 things that you can try.

    1. Select Safe mode at the option menu, if your motherboard is quite new it may have inbuilt firmware/hardware that will allow your mouse to function properly.

    2.If #1 does not work, when the Acronis Loading.... statement appears press F11 on your keyboard - you will see the word quiet.. type in after acpi=off noapic usbmouse=off.

    3. Use a the BartPe rescue CD as this will use Windows drivers rather than Linux ones.

    If you are using v9, then the drivers for Bartpe are in the BARTPE folder, I understand if it is v10 you have to install them using the custom installation method.

    I wish Acronis would list these get arounds in the trouble shooting part of their manuals.

  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello gbcrase,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Could you please let us know the exact product name and the build number of the product, which you can find in the Help -> About dialog? I would also recommend that you make sure you use the latest build of appropriate version of Acronis True Image. Please create a new Acronis True Image Bootable Rescue Media using the latest build and see if the issue persists.

    If the issue persists with the latest build and the workarounds described by bodgy did not help, please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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