Mortgage Broker That Posted Personal Information about Consumers Settles FTC Allegations

guest · Jan 8, 2020

Mortgage Broker That Posted Personal Information about Consumers in Response to Negative Yelp Reviews Settles FTC Allegations
January 7, 2020
https://www.ftc.gov/news-events/pre...r-posted-personal-information-about-consumers

A California-based mortgage broker will pay $120,000 to settle Federal Trade Commission allegations that it violated the Fair Credit Reporting Act and other laws by revealing personal information about consumers in response to negative reviews posted on the review website Yelp.

In a complaint filed by the Department of Justice on behalf of the Commission, the FTC alleges that Mortgage Solutions FCS, Inc. (doing business as Mount Diablo Lending) and its sole owner, Ramon Walker, responded to consumers who posted negative reviews on Yelp by revealing their credit histories, debt-to-income ratios, taxes, health, sources of income, family relationships, and other personal information. Several responses also revealed reviewers’ first and last names, according to the complaint.

“Companies that use credit reports and scores have a legal obligation to keep that information confidential,” said Andrew Smith, Director of the FTC’s Bureau of Consumer Protection.
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Mortgage Broker That Posted Personal Information about Consumers Settles FTC Allegations

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