Modifying partition on drive which contains hidden partitions

Discussion in 'Acronis Disk Director Suite' started by Impel GD, Jan 19, 2006.

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  1. Impel GD

    Impel GD Registered Member

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    Hi there

    Am running latest build of Disk Director 10 and am trying to resize my main NTFS Windows XP Media Centre partition.

    Elonex ships their systems with a 'hidden' partition which contains a Phoenix cME factory restore hidden partition, and Disk Director cannot read it. When starting up it shows the error 'Failed to read from the sector 388,158,583', then '350,040,413'.

    I can still use Disk Director's interface after those messages, but when it performs a restart in order to resize the main NTFS partition the blue Windows console-like text only area also displays this error, with options of Retry, Ignore and ignore All.

    I can't seem to choose any of these options with the keyboard and have to restart without the partition being resized - are there any shortcut keys I should be pressing such as Alt+A for ignore All? (Have tried that one obviously.)

    I look forward to your reply - thanks.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello David,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    I'm afraid that there are no hotkeys for this case.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  3. Impel GD

    Impel GD Registered Member

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    Thanks for your reply; I have now submitted a support request.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Hello David,

    Could you please let me know your Acronis request # which was sent to you in autoreply to your letter? I will find out how the investigation of your issue is going.

    Thank you.
    --
    Kirill Omelchenko
     
  5. Impel GD

    Impel GD Registered Member

    Joined:
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    Hi Kirill

    I don't think I ever received an autoreply; remember thinking it strange at the time.

    I can PM you the email address with which the account is registered if you like?
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello David,

    Yes, please send me a Private Message containing your e-mail address.

    Thank you.
    --
    Kirill Omelchenko
     
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