long time user of NOD32, purchased two licenses in July but i guess there was also two lic for ESS in the cart and i was charged for both. never used the lics or even downloaded ESS i sent this message to eset customer support Sent: Friday , October 24, 2008 02:58 am PDT (GMT-07:00) Subject: mistakenly ordered two sets of licenses in July 2008 Hi, I mistakenly ordered two sets of licenses in July 2008. I have not installed or used the two lic for ESS (below). Could you refund me $69.99 ? In this same order, I ordered two lic for NOD32 and am using both now. Thank you Your order no. 142-SOxxxxxx July 11, 2008 i just got this reply: An ESET Customer Care Representative has updated this case with the following information: ~Private correspondence removed per TOS. - Snap~ i can understand this position if i downloaded it, or tried it out but i did neither. I'm sure eset can verify this. any suggestions?