mistakenly purchased 2 ESS lic in July - refund denied

Discussion in 'ESET Smart Security' started by pojispear, Oct 25, 2008.

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  1. pojispear

    pojispear Registered Member

    Joined:
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    Posts:
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    long time user of NOD32, purchased two licenses in July but i guess there was also two lic for ESS in the cart and i was charged for both. never used the lics or even downloaded ESS

    i sent this message to eset customer support

    Sent: Friday , October 24, 2008 02:58 am PDT (GMT-07:00)
    Subject: mistakenly ordered two sets of licenses in July 2008

    Hi, I mistakenly ordered two sets of licenses in July 2008. I have not installed or used the two lic for ESS (below).

    Could you refund me $69.99 ? In this same order, I ordered two lic for NOD32 and am using both now. Thank you
    Your order no. 142-SOxxxxxx July 11, 2008


    i just got this reply:

    An ESET Customer Care Representative has updated this case with the following information:

    ~Private correspondence removed per TOS. - Snap~

    i can understand this position if i downloaded it, or tried it out but i did neither. I'm sure eset can verify this. any suggestions?
     
    Last edited by a moderator: Oct 25, 2008
  2. kC_

    kC_ Registered Member

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    Apr 6, 2007
    Posts:
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    why did it take you 3 months to realise this? you should of contacted them immediatley
     
  3. pojispear

    pojispear Registered Member

    Joined:
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    Posts:
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    True, my business acct was a bit busy and i didn't notice it. But i think it's easy for them to verify that those licenses were never registered or used. It's also easy for them to verify i've renewed 2 lics a year with them for 4 or 5 years, so i do have customer loyalty.

    Just a little disappointed, especially when it appears as two separate charges. I clearly did not submit two orders, i remember pressing back and removing the ESS lics before processing my order, but it appears as two separate charges on my checking acct.
     
  4. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,033
    Location:
    California
    Hello,

    If you can send me details of the order (sales order numbers, license information and so forth) I can check with ESET's U.S. sales department on this.

    Regards,

    Aryeh Goretsky
     
  5. pojispear

    pojispear Registered Member

    Joined:
    Jan 12, 2006
    Posts:
    90
    Thank you sir, i'll do it
     
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