MigrateEasy 7 'Has Not Found any Hard Disk Drives'

Discussion in 'Other Acronis Products' started by prosysrm, Dec 7, 2005.

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  1. prosysrm

    prosysrm Guest

    o_O??
    i'm running winXP sp2 and my normal HDD is SATA, however i'm trying to clone 2 IDE HDD's and when i try to launch MigrateEasy I get a msg:
    "MigreateEasy Has Not Found Any Hard Disk Drives"
    and my only choice is ok, to which it immediately shuts down....

    looked on the FAQ's and tried to search here but haven't really come up with any answers other than 'contact support@acronis.com' which i did... but i'm as impatient as any other geek that needs to get stuff done... any suggestions?
    Anyone else experience this?

    rob
    rob.miller@prosystemsllc.com

    Thanks
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Rob,

    Thank you for choosing Acronis System Transferring Software.

    Please install the SnapAPI update with disabled logging and see whether the problem persists.

    If the problem does persist, please enable logging by running the update once more, reproduce the program failure collect the c:\snapapi.log file.

    Please also create Acronis Report as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
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