MESSAGE TO ACRONIS We downloaded a trial version of Migrate Easy and installed it a customers Windows SBS 2003 server. This has caused the volume shadow copy service to fail. The outcome of this is that we can no longer do backups and the VSS service is not performing shadow copies. We have uninstalled the product, reregistered the VSS DLLs and carried out such remedies as we have been able to find on the internet but none of those steps have resolved the problem. We have asked for technical support a few days ago and were given the above number but have not heard anything except for the computer generated email with the incident number. This is an URGENT and SERIOUS issue that we need you to fix immediately ! OUR CUSTOMER CANNOT PERFORM ANY BACKUPS !!!!!!