Microsoft's new/old Windows Phone update policy keeps customers in the dark

vasa1 · Jan 8, 2012

http://arstechnica.com/microsoft/ne...update-policy-keeps-customers-in-the-dark.ars

but minor patches—security updates, stability improvements, bug fixes—would now be secret. There would be no posts to the Windows Phone blog to announce their availability and no updates to the published schedule to inform users of when they'd actually be able to install the update.
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guest · Jan 8, 2012

Biased thread/new title.

A better one: Microsoft Comes Clean About New Windows Phone Update, Will No Longer Offer Update Guidance

http://www.winsupersite.com/blog/su...ne-update-longer-offer-update-guidance-141829

"As we continue our growth, we won’t be individually detailing country, model, and carrier details on the Where's My Phone Update? site any longer," Hautala continues. "And instead of my weekly blog posts, the official Windows Phone website will be the primary place for news and information about our updates, just as Microsoft Answers is there for your support questions."
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So here's what I'm thinking. Microsoft agreed to stop publishing its "Where's My Phone Update?" because it makes its partners look bad, even though the site is obviously valuable for customers. They have taken a small step to reverse the relationship to appease partners on the cusp of year in which Microsoft and its hardware partners will spend several hundred million dollars promoting Windows Phone around the world. About $200 million in the US alone, in just the first half of the year. They're spending $130 million marketing just on one phone, the Nokia Ace.
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guest · Jan 9, 2012

Microsoft: It's business as usual with Windows Phone updates

“Nothing has changed in regard to how we work with carriers to deliver Windows Phone updates to our customers,” maintained Greg Sullivan, Senior Product Manager on Windows Phone with whom I spoke by phone on January 7.

The word is Microsoft’s policies and procedures around how the company develops updates, delivers them to carriers for testing and delivers them to customers is exactly the same as it was a year ago. If a carrier decides to hold off on delivering a particular service update, it will bundle it into the subsequent update it rolls out to customers.

Regarding Microsoft’s decision to no longer update the “Where’s My Windows Phone Update?” page with country, model and carrier specifics, there’s been no carrier push-back leading to the decision, based on my conversation with Sullivan. The original reason Microsoft created the update table was to repair damaged customer trust after the bad “NoDo” update experience. The claim: If Microsoft were to continue adding each and every new phone model and new carrier relationship, the Windows Phone Update table would have become unwieldy.
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Microsoft's new/old Windows Phone update policy keeps customers in the dark

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