Manually UN-Install PrevX??

Discussion in 'Prevx Releases' started by nrms, Dec 5, 2010.

Thread Status:
Not open for further replies.
  1. nrms

    nrms Registered Member

    Joined:
    Jun 22, 2008
    Posts:
    72
    URGENT = How to do this please?

    Prevx is refusing to let me install a program (EVEN in Install Mode)!! and has to go, However no uninstall option exists in Control Panel|Uninstall a Program; so how can I proceed please?

    NigelS
     
  2. Boyfriend

    Boyfriend Registered Member

    Joined:
    Jun 7, 2010
    Posts:
    1,070
    Location:
    Pakistan
    Run Prevx setup again and reinstall. Then uninstall Prevx.
     
  3. Scoobs72

    Scoobs72 Registered Member

    Joined:
    Jul 16, 2007
    Posts:
    1,108
    Location:
    Sofa (left side)
  4. nrms

    nrms Registered Member

    Joined:
    Jun 22, 2008
    Posts:
    72
    Running PrevX setup again, did nothing except launch the existing console panel.

    NigelS
     
  5. nrms

    nrms Registered Member

    Joined:
    Jun 22, 2008
    Posts:
    72
    Thanks for this.

    I just manually removed PrevX by opening a SysAdmin Cmd window and using the command: Prevxcsifree -uninstall. This worked but after my PC had rebooted the MOUSE and KEYBOARD were both DEAD and non-functionally. This has hosed my system and forced me to reload a previously backed up system image. The mouse & keyboard aren't even working in Safe Mode - nice one PrevX !!

    NigelS
     
  6. Scoobs72

    Scoobs72 Registered Member

    Joined:
    Jul 16, 2007
    Posts:
    1,108
    Location:
    Sofa (left side)
    Oooo...that was a bad idea. I think you might be screwed.
     
  7. nrms

    nrms Registered Member

    Joined:
    Jun 22, 2008
    Posts:
    72
    Hopefully the backup system image I made a week ago will be OK.
     
  8. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    This is the proper command prompt to remove Prevx: "c:\program files\prevx\prevx.exe" /prop UNINSTALL=AUTO and Scoobs72 posted to the Prevx removal tool!

    TH
     
  9. nrms

    nrms Registered Member

    Joined:
    Jun 22, 2008
    Posts:
    72
    Well the Force Uninstall program doesn't work either. PrevX still proudly sitting in my System tray after a reboot.

    (later)

    and "c:\program files\prevx\prevx.exe" /prop UNINSTALL=AUTO doesn't do anything either....PrevX STILL there.
     
    Last edited: Dec 5, 2010
  10. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    Did you try the Prevx Removal tool? http://info.prevx.com/download.asp?grab=csiuninstalltool and reboot? And do you have it installed in the standard folder or a random folder?

    TH
     
  11. nrms

    nrms Registered Member

    Joined:
    Jun 22, 2008
    Posts:
    72
    OK, the ForceUninstall has removed it; but I am now getting a Prevx3 Install window every few minutes. If I close it it just comes back after a few minutes. Really, this is worse than a virus............
     
  12. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
  13. nrms

    nrms Registered Member

    Joined:
    Jun 22, 2008
    Posts:
    72
    OK, now my MOUSE & KEYBOARD ARE DEAD AGAIN, so its back to the last Syatem Image again.

    PREVX - YOU ARE HISTORY
     
  14. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    Before you go that far wait for PrevxHelp to reply, it's not necessarily Prevx causing this problem or Issues!

    TH
     
  15. nrms

    nrms Registered Member

    Joined:
    Jun 22, 2008
    Posts:
    72
    OK, well this is what I did for anyone whoever meets the same problem:

    1. Used Lateral Thinking.
    2. Re-installed last weeks System Inage Backup (again!)
    3. Exported the missing registry entry for the PrevX Uninstall option from a PC that had it correctly in place.
    4. Imported it into the troublesome PC.
    5. THEN, removed PrevX from the PC by running Control Panel|Uninstall a Program.
    6. Job Done.

    I have to say that, what with issues like this, many false positives, license key maintenance issues, and other PrevX related problems I have had; I will be seriously looking at the competition when i comes time to renew my licenses. The s/w caused me as many headaches over the past 18 months as I'd have had with any viruses that I might have caught by not having it in place. This is not good.

    NigelS
     
  16. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    It is definitely not necessary to reimage your system. Please try reinstalling but use the randomized filename, then reboot, and uninstall. I'm unsure how it would have gotten into this state but that should allow you to reinstall.
     
  17. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    These issues will have all possibly come from the uninstall manual parameter (-uninstall) which is not used by the agent at all (it is used in the Enterprise version as the install is substantially different there).

    In the future it would be best to have one of our team investigate it directly as we can provide registry scripts/commands if needed. Also, if for some reason there is not a link under Add/Remove Programs, there is always an uninstall link under Start - Programs - Prevx 3.0 - Uninstall Prevx. Putting Prevx into Install Mode will prevent some warnings but you should actually disable protection if there is some incompatibility (using Stop Protection).
     
  18. nrms

    nrms Registered Member

    Joined:
    Jun 22, 2008
    Posts:
    72
    Sorry - it was necessary. Because trying to remove PrevX manually had caused my PC to totally lock up the keyboard & mouse. Even after rebooting. Even in Safe Mode.
     
  19. nrms

    nrms Registered Member

    Joined:
    Jun 22, 2008
    Posts:
    72
    This whole problem issue arose because PrevX detected a false positive in a temp file created by an official installer program (Key Metric's FolderSizes - latest version). So I attempted to by pass the problem by putting PrevX into "Install Mode" & pressing the Stop Protection button - but it didn't help.

    Anyway I have now managed to remove PrevX (procedure as I described a few msgs back) and successfully installed FolderSizes.

    NigelS
     
  20. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    If you run into this in the future, it is probably worth noting that "Install Mode" doesn't disable all of Prevx's protection - it just disables some of the heuristics. You'll need to use "Enable in X minutes" (an option lower than the first entry the dropdown list when in suspend protection) to allow it through, or just right click on the file in the GUI of Prevx to allow it if there is a false positive.
     
  21. Jack Sparrow

    Jack Sparrow Registered Member

    Joined:
    Mar 10, 2009
    Posts:
    25
    I read this and i did it so many times on this way.
    (Sorry for me bad englisch).

    First:
    Go to the SaveMode.

    Control Panel.

    Then to Systemmagement/Services.

    Then turn you Automaticly on Off.
    http://i56.tinypic.com/w02oom.jpg

    Then go to the folder Windows32 en then the folder Drivers.
    Put the drivers under detail and you see this.
    http://i56.tinypic.com/igfc7t.jpg
    Remove them.

    Then use i "Revo" and uninstall Prevx/SafeOnline.
    If it are done use the Force Uninstall Tool and Reboot 2 times.

    Look in Folder /:C and if there the Prevx folder (empty) remove it.
    Let now Ccleaner run.
    Its done whit Prevx now.

    I use Windows XP Pro/Home.
     
  22. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    I strongly recommend not using that method - removing the pxkbf.sys driver manually can cause keyboard problems. It needs to be unregistered properly through the uninstall routine or by removing the entry from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}
     
  23. Scoobs72

    Scoobs72 Registered Member

    Joined:
    Jul 16, 2007
    Posts:
    1,108
    Location:
    Sofa (left side)

    This post should really be deleted, just to avoid the chance anybody might be foolish enough to follow this 'advice'. It's also coming from the same guy who screwed up his uninstall of PC Tools Firewall. I think I understand why that happened now.
     
  24. Jack Sparrow

    Jack Sparrow Registered Member

    Joined:
    Mar 10, 2009
    Posts:
    25
    So i said.
    I do it many times when i Prevx not on the normal way could Remove.
    If there NO other whay you do the same!!
    And its wurks!!!!!!!!!!!!!!!!!!

    O,then this.
    This post should really be deleted, just to avoid the chance anybody might be foolish enough to follow this 'advice'. It's also coming from the same guy who screwed up his uninstall of PC Tools Firewall. I think I understand why that happened now.

    For the record!
    This firewall have i completly removed.
    On the manual way.
    Goodluck.
     
Thread Status:
Not open for further replies.