folks, i've read and followed all suggestions in the KB, FAQ, and troubleshooting guides and i still can't manually update SB. i get the same errors everybody here gets when they try to manually update SB. could it be that the FAQs, KBs, are outdated? anyone here have successfully done a manual update? fyi, my connection goes thru ISA proxy server and my IE has all the necessary server settings and authentications to go to the web. SB has a setting to use such settings and it is what i use. still i can't update. tia.