Malware Cleanup

Discussion in 'Prevx Releases' started by Paul_E, Nov 30, 2011.

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  1. Paul_E

    Paul_E Registered Member

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    I am confused, during an online chat with Webroot regarding WSE, I asked for confirmation that the free cleanup by a Prevx/Webroot agent if it is by-passed by malware is still part of the deal, only to be told no it isn't. I have just found my old login details to Wilders so I am asking the same question here, is it included or not?

    Paul
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Yes it is. If you run into any problem and for whatever reason tech support isn't answering, PM me and I'll personally help you. Fixing a cleanup problem with a remote session will let us improve the product to prevent ever having to do a remote session for that issue again so it's in both the user's and our best interest :)

    In the meantime, could you PM me your email address if you used one during the chat? I'd like to locate the conversation if possible.

    Thanks!
     
  3. Rilla927

    Rilla927 Registered Member

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    1,710
    Good to hear. You guys are doing a stellar job:thumb:
     
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