I have a major issue with our installation of the above mentioned product. I installed the trial version of it and ran backups for the duration of the trial period. I then purchased the product and installed it. (Nothing told me to do this-or-that. I e ".. please remove the trial version before installing ..") The reason I installed the product was that email notification did not work and i thought it might have been due to the fact that it was a trial version. In all other aspects it was working fine. Anyway, after installing the product , I can no longer back up my server using the product. It stops/freezes/hangs after clicking "Next" on the page where you select if you want to backup all of the computer or only "My data". I have followed the uninstall instructions that I found here in these forums and reinstalled it again with the same result: stops/freezes/hangs. A request for assistance was posted on the www.acronis.com site but looking in my calendar informs me that approx. 20 days has passed without any sign of life from the support dept. So I am "all ears" when it comes to suggestions on how to go about this slight hick-up. In other words: HELP!