Major Issues with NOD32 Renewal!

Discussion in 'ESET NOD32 Antivirus' started by Jula9600, Aug 7, 2011.

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  1. Jula9600

    Jula9600 Registered Member

    Joined:
    Aug 5, 2010
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    My NOD32 was set to expire today so I quickly renewed last night via the ESET website.

    The ESET knowledgebase article gives these instructions:


    I got the first email:

    The second email:

    Auto update? But it is now in the red status because it is expired so obviously I'm not going to leave my pc connected to the internet!

    And the Third:

    Now, my NOD32 is in the red (not-protected), apparently, I'm not getting a new password...,I can't just stay connected to the internet and wait for it to "auto-update" sometime today or tomorrow without any active AV protection. This is crazy!
     
  2. Cudni

    Cudni Global Moderator

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    As it said in the email it takes up to 24hrs before the updated licence takes. Should it be faster, yes; but on the other hand it could have been renewed before the licence actually expired
     
  3. Jula9600

    Jula9600 Registered Member

    Joined:
    Aug 5, 2010
    Posts:
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    Yes, could have, but didn't. The ESET icon is red and the message states

    So, obviously, I am very confused about what I am supposed to do next.

    Just randomly connect to the internet every once in a while, for a minute or so, and hope for the best!?!
     
  4. FanJ

    FanJ Updates Team

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    Hi Cudni,

    While I agree, would you allow me a little and off topic remark:

    Not all Eset resellers/distributors use the same policy with respect to start and end date of the renewed licence. If you buy a renewal licence before the end date of the existing licence has been expired, some resellers/distributors do not add the remaining days of the existing licence to the renewed one. (I could add a mathematical calculation, but I guess it is clear). It has been discussed here before, and I have seen it myself happening; but I have to be honest: an email to the reseller/distributor, and it was quickly solved; whether that will work next time if needed, I don't know.

    Sorry for my interruption; back to topic.
     
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