Mail security for Exchange problems

Hi.

I´m running Exchange 2003 SP2 under W2k3 SP2 and installed Mail security for Exchange v. 4.2.10016 and have few problems that my local reseller can´t solve for me:

Log in by terminal services, I only have little configuration options but log in directly on machine, I have all configuration options.
Sometimes I can´t open AV console. Looking running processes, 2 instances of egui.exe are running.
Sometimes ekrn.exe uses 100% of one CPU core (server is a Dual Xeon) and during this time, clients have much problems to connect to Exchange server, and webmail runs very slow.

Software has reinstalled twice, but problems still here.
Anybody can help me?

Thanks.

 

already tried removing it and then walking through the registry to delete all remainings of mail security for exchange manualy and then rebooting

 

I used a uninstaller that do this, run in secure mode: http://kb.eset.com/esetkb/index?page=content&id=SOLN2289&actp=LIST_POPULAR but not solved the problem.

Remote desktop has solution provided by eset: http://kb.eset.com/esetkb/index?page=content&id=SOLN2460&cat=EMSX_4.X&actp=LIST
This sunday I´m going to reboot the server and try it again.

Thanks for reply.

 

Try disabling self-defense (the system must be restarted for the change to take effect), killing egui and restarting it to see if that helps or the problem lies elsewhere.

Check the statistics to see what protection module counter increases. First we should narrow it down either to the Exchange protection, real-time file system protection, web protection or the startup scanner.

 

Great, this works!.

First time, when signature database was updated, one core runs at 100% about 3 hours, and Webmail and Outlook clients has a lots problems to connect to server.
Disable background scanning when perform signature database, CPU usage was much better. This weekend, AV was reinstalled, and make a new configuration (other two times I exported configuration to a file), and server runs pretty good, CPU usage never exceed from 20%.

Thanks.