Mail Security 4.3 for Exchange - Whitelisting

Discussion in 'Other ESET Business Products' started by scooter79, Oct 21, 2011.

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  1. scooter79

    scooter79 Registered Member

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    Senders that have been added to the whitelist are still getting their emails quarantined for "Spammy Keywords" and other reasons. Is there a way to set the whitelisting as higher priorty over these other filters? Do I have any control over the spam keyword list?
    I submitted this same question as support case but received no response.
    These false positives for whitelisted senders are undermining users confidence in the anti-spam engine.
     
  2. tony_m

    tony_m Eset Staff Account

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    Hi and welcome to the forum,

    Try by adding the sender addresses or domains that are currently in your whitelist to the 'approvedsenders' file.

    The file can be found here:

    C:\Documents and Settings\All Users\Application Data\ESET\ESET Mail Security\MailServer\approvedsenders

    See if this resolves your issue.
     
  3. PCMonk

    PCMonk Registered Member

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    I too am seeing this issue. If I do as suggested the spam score is always set as 0 for the entries added to the approvedsenders file.

    What is going on?
     
  4. dmaasland

    dmaasland Registered Member

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    The whitelist you are talking about is just for the computer protection (the e-mail client that's on the computer), not a global whitelist for exchange
     
  5. PCMonk

    PCMonk Registered Member

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    Ah, duh, that makes sense. The approvedsenders file is pretty handy, they should add that to the GUI. :)


    Thanks.
     
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