Likely true and the right way to handle it. Despite any complaints I have ever had about them their product recovered a machine for me this week that a competitor failed to. I will happily give them more money whenever the next upgrade comes out.
In general: It points once again to the fact that companies, who are using third party libraries, have to keep those libraries updated. It has been pointed out here at the Wilders board and at other sites, time and time again. Whether it is OpenSSL, 7-zip, or whatever third party library. ...