Lost XP Help & Support Fixes

Discussion in 'other software & services' started by Pilli, Dec 9, 2002.

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  1. Pilli

    Pilli Registered Member

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    XP Helpctr.exe problems?

    Found this info' in an MS NG - Maybe useful for those folks that "loose" their Help & Support centre using the Start menu item in XP SP1: May help when Helpctr is "lost" after installing new programmes.
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    Helpctr.exe not responding - Go to Start/Run and type in: Helpctr.exe. For some users this has restored the functionality in the Start Menu.

    If the above didn't help:

    Check your settings here: Go to Start/Run/Regedit and navigate to this key:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Environment

    In the right pane if windir is listed under type as REG_SZ, it needs to be changed to REG_EXPAND_SZ, Value Data: C\Windows.

    If this is the case:

    Go to: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Environment

    Right click on Environment, then choose Export, name it and save it. Then go to the right pane, right click in an empty area and choose New/Expandable String Value. Name it windir. Then double click it and under Value data, type in: C:\WINDOWS

    From there, right click and delete the windir which type was listed as REG_SZ then hit refresh (F5).

    To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf
    Right click and choose install. Have your CD handy.

    Note: The folder is hidden by default. Go to Start/Run and type in: control folders. View: Show hidden files and folders and uncheck Hide extensions for known file types

    ---------------------------------

    Remember always back up your registry before making any changes

    Pilli
     
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    And if you're not comfortable with editing the registry yourself;
    http://www.dougknox.com/xp/xp_fixes.html you can find "Fix WindowsXP Help"

    Regards,

    Pieter
     
  3. Pilli

    Pilli Registered Member

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    Thanks Pieter, A great link! :D
     
  4. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    It´s a great site for those of us who use XP and still a nice one for those who don´t ;)

    Regards,

    Pieter
     
  5. TonyKlein

    TonyKlein Security Expert

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    Let's not forget this one:

    Kellys XP Korner: http://www.kellys-korner-xp.com/xp.htm

    Be sure to check the 'XP from A to Z corner'. It's absolutely amazing.
     
  6. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    Hi Tony,

    Have you been checking out my website since you got XP? :D J/K

    Cheers,

    Pieter
     
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