I bought the retail box version of TI10 from Newegg in April, but have not had a chance to install it until a couple of days ago (after my power supply burned up, I figured it was time to do a full backup ) Anyway, to reduce clutter I took the CD out of the box and threw it away - apparently with the serial too - and now I can't install it. I have been using TI8, and that one came in a jewel case with the serial printed on the back, but the only thing I can find for TI10 is the CD in a paper sleeve. I sent an email to tech support with my invoice as an attachment; hopefully they will take pity and send me another. In the meantime, can someone who bought v10 retail box tell me where the serial is located? Is it printed on a manual? Did the CD come in a jewel case that I may have misplaced? If I know what it is on, it will help to know what to look for. One other important question: I have an Asus A8N-SLI board, which has nvidia SATA raid and also a SiI raid controller. I am using a single SATA WD Raptor, two drives in RAID0 and two more in RAID1. I bought TI10 hoping that it would let me see the drives, but no such luck (when I booted the CD). The only drive I can image is the Raptor. Am I out of luck with backing up my RAID drives? Obviously my RAID1 array is the most important thing I need to archive, but TI10 could not see it (at least the bootable CD could not). Will the installation of TI10 into XP Pro see the drives? Also, should I uninstall v8 before installing v10?