Yesterday I sent an email to Vladimir in tech support and in less than 24 hours (yes, you read it right, 24 hours) I had a response from someone named Ivan trying to assist. Being as this was an issue that has been going on for some time I got back to Ivan saying that I would prefer Vladimir as he and I go way back to Feb of this year. Within an hour or so I had another response from Ivan telling me that he had gotten my "stuff" over to Vladimir and that I would be hearing from him soon. This is a record for support response and I just hope that what I saw today was not a freak incident but a change in Acronis's support philosophy. It was wonderful to say the least and I wish all of you could have shared in my happiness of the moment! The above coupled with Acronis's change of heart and upgrading everyone to TI8 who had purchased TI7 within the past 30 days pre release - AND- the offer to do a free upgrade to TI8 if in fact past issues are resolved with this version lead me to believe that we could be seeing a turn for the better. God, I hope I am not wrong!