hello all! first thread, so hello and thanks in advance! so here are my problems (i have a few.) sitrep: i work at a software company and we have offices all over the state i live in. we are not able to walkup to computers and fix them a lot of the time so we use GoToMyPc 1)is it safe to dial in to a pc with NOD32 that i am almost positive has been infected with some spyware possibly a trojan? 2)the users of these clients are not computer savy AT ALL! they are middle aged women who don't even have email accounts. i would like to have Eset not pop-up any of the warning windows. i would like it to simply understand that when anything bad that happens i would like Eset to handle it in the appropriate manner...if not i get calls all day long about these pop-ups. 3)i am considering becoming the security guy for my company. since there are only 5 of us the other people don't have time to deal with this stuff. where do i start? all of our clients have Eset running on them, how hard is it to set-up an administrator account? 3a) we have about 10 client offices all running on different servers (they are different companies...is this even possible?) 4)lastly, a few of our clients got some spyware on them (through ticketmaster's website!) I am going to dial-in to these computers and run Sygate PF, AdAware, & TDS. Is this the best quick fix combo? i understand that NOD32 will sound the alarm once it detects the adaware files, but is this SAFE please help me. our security issues are growing daily and i feel like a total noob (cause i am ) thanks a lot.... b.