Logfile missing?

Discussion in 'other firewalls' started by *Ari*, Jul 18, 2003.

Thread Status:
Not open for further replies.
  1. *Ari*

    *Ari* Registered Member

    Joined:
    Feb 15, 2002
    Posts:
    431
    Location:
    Finland
    Howdy friends,

    I am up to ZA logfile; blocked traffic won´t be shown in logfile after I upgraded ZA 3.7.193, any idea? I have tried all I can, on ZA advanced settings and disabled logging and re-enabled it, no effect.
    Thank you for any information.

    yours -Ari
     
  2. LowWaterMark

    LowWaterMark Administrator

    Joined:
    Aug 10, 2002
    Posts:
    17,877
    Location:
    New England
    Since there are very few setting options to adjust, and I'm sure you tried them all as you said, I suspect it stopped working because of a problem during the upgrade itself. Perhaps part of the old version did not get removed during the upgrade process.

    I would try a clean reinstall to see if that fixes it. Use the instruction from the Zone Labs website here (link).

    But, the main key to a clean uninstall of Zone Alarm is making sure no part of it is running while uninstalling. What I do is I uncheck the "Load Zone Alarm at startup" button in the Overview panel > Preferences tab. Then I exit ZA from the systray icon option Shutdown ZoneAlarm. Then reboot the system. Once booted, I check in the task manager to be sure it is not running. ZA runs in two separate processes: vsmon.exe & zonealarm.exe

    If it's not running, use Add/Remove Programs to deinstall. Reboot the system again (I believe it will reboot as part of deinstall itself). Then once booted again, install the new version.

    Never attempt to manually remove the ZoneAlarm entry from the Startup folder or kill ZA via the task manager. Let it disable itself from startup using it's built-in options. This has always worked for me and I've installed and deinstalled a whole lot of ZA versions on all kinds of different Windows.

    Note that you will have to reset all your configs (trusted zone contents, program settings) following a clean install, so be sure you make note of anything special you have set there.
     
  3. *Ari*

    *Ari* Registered Member

    Joined:
    Feb 15, 2002
    Posts:
    431
    Location:
    Finland
    I upgarated ZA as it should be done but something has gone not right I recon. Yes sir, I´ll follow your advanced instructions and we´ll see what happens.
    Thank You sir !

    yours -Ari
     
  4. *Ari*

    *Ari* Registered Member

    Joined:
    Feb 15, 2002
    Posts:
    431
    Location:
    Finland
    Yes indeed it helped :cool:. I forgot to uncheck " load at startup" box then reboot and so on. "even" I can´t remember everything :rolleyes: :D
    My luck I got so good friends here, TY

    Ari
     

    Attached Files:

Thread Status:
Not open for further replies.