Locks up when checking image from Rescue CD

Discussion in 'Acronis True Image Product Line' started by tonygod, Aug 25, 2005.

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  1. tonygod

    tonygod Registered Member

    Joined:
    Aug 25, 2005
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    Here's what I did:
    1. Downloaded Trial version (build 937) and installed it
    2. Created full Rescue CD
    3. Rebooted
    4. Created a backup image of my C: partition (see disk/hardware details below). Destination for the image was a file in G:\, split up into DVD-sized files.
    5. Booted up with Rescue CD
    6. Selected Check Image and selected the image I just created

    Here's what happened:
    About a minute or so (varies each time) into the checking (status says it has an hour and 12 minutes remaining), the machine locks up. I have tried this a few times and it happens 100% of the time.

    Hardware Info:
    C: is a partition of a RAID0 Array
    - SATA RAID controller is an Intel 82801FR
    - Array is made up of 2 Seagate ST3250823AS SATA 7200 8M drives (250gb)
    G: is the full partition of a RAID0 Array
    - SATA RAID controller is an Intel 82801FR
    - Array is made up of 2 Samsung SP1213C SATA 7200 8M drives (120gb)
    CPU is an Intel Pentium 4 3.6GHz, Hyper-Threaded

    Appreciate any info/workarounds/fixes you can provide. I am looking for a good backup solution for this system and have high hopes for True Image. Thanks!

    Regards,
    Tony
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello tonygod,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for your inconvenience. Please try the "acpi=off noapic" workaround and if it doesn't help please create sysinfo.txt file and send to support@acronis.com along with the link to this thread (please see https://www.wilderssecurity.com/showthread.php?t=55317 for the detailed instructions). We will certainly help you with the solution.

    Could you please also check your image in Windows and let me know the result?

    Thank you.
    --
    Irina Shirokova
     
  3. tonygod

    tonygod Registered Member

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    Aug 25, 2005
    Posts:
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    the quiet acpi=off noapic workaround worked like a champ!

    Thanks for the excellent, quick support. You just got yourself another sale!
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello tonygod,

    I am very glad to hear the workaround helped you. We may give you the instructions on how to get the "acpi=off noapic" parameters included into the Acronis Bootable CD. To do that please send a letter with the link to this thread and the serial number for Acronis True Image. We will provide you with the necessary information.

    Thank you.
    --
    Irina Shirokova
     
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