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Discussion in 'Acronis True Image Product Line' started by srlang, Oct 3, 2004.

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  1. srlang

    srlang Registered Member

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    While trying to restore an image to my HDD (primary OS disk), after True Image reboots my system hangs at the screen:

    Acronis
    Loading, please wait...

    Where have I gone wrong?
     
  2. wdormann

    wdormann Registered Member

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    Do you get the same results from the Rescue CD?
     
  3. srlang

    srlang Registered Member

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    Yes I do.
     
  4. EagleClaw

    EagleClaw Registered Member

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    Are you using a RAID controler?


    My Promise 20378 RAID controler is giving me the same issue.
     
  5. srlang

    srlang Registered Member

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    I am using a SATA drive/controller.
     
  6. EagleClaw

    EagleClaw Registered Member

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    Same here, what motherboard do you have and are you plugged into the Promise controler on that board?

    I also have a VIA controler on my motherboard, I am in talks with someone now and seeing if I can just plug into the VIA controler.

    from what I am told promise support is lacking (even in Linux).

    I will post back if I find a solution
     
  7. Menorcaman

    Menorcaman Retired Moderator

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    Hi

    Which SATA controller?
    Are you using it in RAID or non-RAID mode?
    Where did you save your TI image to?
    Have you a USB memory card reader/writer connected?
    What TI version and build are you using?

    Regards
     
  8. EagleClaw

    EagleClaw Registered Member

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    Promise 20378 RAID controler: non RAID setup

    Boot with boot CD doesn't see my drives at all. One solution , someone in this forum said to make a "safe mode" cd and he got it to work. I am at work now can't test it.

    I have tried every TI 8 version. have not tried TI 7 though.

    sorry if you were asking the other guy :)
     
  9. wdormann

    wdormann Registered Member

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    EagleClaw I've had random hangs with my Promise PDC20276. I'd always be able to at least boot up with the ATI rescue CD. During a restore from the drive hanging off of the promise would give about an 80% chance of a hang.

    I no longer back up to the drive on the Promise, so I can't say if there are any good workarounds. (or if the issue has been fixed in ATI8, etc)
     
  10. srlang

    srlang Registered Member

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    I'm using a Silicon Image SATA driver (single disk) on an ASUS A7N8X-E motherboard with True Image Version 7 (build 595). The TI image is saved to CD's. I do have USB memory card readers connected.
     
  11. EagleClaw

    EagleClaw Registered Member

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    3iii from this forum has found a solution...see here:

    https://www.wilderssecurity.com/showthread.php?t=49729



    I have tested this and it DOES work on my system!!!!

    I backed up my C: drive (3 gigs of data) in 1 minute :)

    Then used the boot CD (safe mode not full) and checked the backup and it was ok and then I restored it with verifacation and it worked just as before!!

    I really really hope this works for others

    remember all credit goes to "3iii"
     
  12. Menorcaman

    Menorcaman Retired Moderator

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    O.K. Try these one at a time in the following order:

    1. Workaround detailed in Acronis Support response https://www.wilderssecurity.com/showpost.php?p=253585&postcount=2
    2. Disconnect the USB card reader/writer (it can cause TI to falter during a boot into rescue mode).
    3. Ensure you are using the SiI SataLink driver with your SATA controller (SiI3112 ?) rather than the SiI RAID driver (both drivers are capable of working in a single disk non-RAID mode).
    4. Update TI 7 to Build 634 (you have to register your existing software in order to obtain the latest build).
    5. Create a "Safe version" of the Acronis boot rescue disk.

    Hopefully, one of the above will do the trick.

    Regards
     
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