LnS Shutting down, all settings gone

Hi Frederic, and welcome to Wilderssecurity!

I've been running LnS on my Win XP system for a month or two, and it's been behaving impeccably most of the time.

However, on two occasions I've been getting "LnS has encountered a problem and needs to close"

Details reveal a LnS page fault in Looknstop.exe.

When that happens, after relaunching LnS all registry settings apear to be wiped out:
Registration info is gone, the Application Window is empty, previous Window size isn't retained any more, etcetera.

Any idea what could cause this to happen?

 

Hi TonyKlein,

It is normal that you lose the settings you just modified if Look 'n' Stop crashes.
But you should not lose the old settings that was saved the last time Look 'n' Stop was closed correctly.

Could you send me the full detail of the crash, this will help me to troubleshoot the issue.
Is there any special event that triggers this crash ?

Regards,

Frederic.

 

Frederic,

After such a crash, on relaunch or even on reboot the program starts up as if it had just been installed.

Not a single setting is retained. And it just happened without any warning whatsoever.

I forgot to check HKEY_CURRENT_USER\Software\Soft4Ever\looknstop in order to see whether anything had actually changed there, but I've backed up that key just in case it will happen again.

The second time I restored a drive image, as I'd just created one, but this is from the first crash:


Event Type:   Error
Event Source:   Application Error
Event Category:   None
Event ID:   1000
Date:      30-12-2002
Time:      20:29:52
User:      N/A
Computer:   TONY
Description:
Faulting application looknstop.exe, version 2.0.0.4, faulting module looknstop.exe, version 2.0.0.4, fault address 0x000219e0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 6f6f6c20 74736e6b 652e706f
0020: 32206578 302e302e 6920342e 6f6c206e
0030: 736e6b6f 2e706f74 20657865 2e302e32
0040: 20342e30 6f207461 65736666 30302074
0050: 39313230 0a0d3065

 

You can also use the "extra save" options that will create a .reg file each time you quit Look 'n' Stop properly.
This file contains all options. Just double-clik it to have the settings back into the resgistry.

I suppose you just copied the information from the system log.

Using DrWatson you should get more information about the crash.
Start drwtsn32.exe, you should have the Look 'n' Stop errors in the list. Double-click on one entry and send me the content of the new dialog box that will open.

Thanks,

Frederic

 

Thanks Frederic,

I've just sent you the details of the two LnS application errors I could find in my drwtsn32 log.

Cheers,

 

A special version has been created to fix this issue.
TonyKlein is currently trying it.

If someone else is having the same problem please send me the DrWatson file at looknstop@soft4ever.com and if it is really the same issue I will give you the trial exe for test.

thanks,

Frederic.

 

Thanks again for your lightning fast reaction, Frederic!

If prizes were to be awarded for great support, it's would certainly be an extremely close call between you and BOClean's Kevin McAleavy...