I renewed NOD32, got my license email, but the username and password didn't work. I tried copy and pasting, careful typing, Firefox, IE, etc. No dice. I called customer service. http://www.eset.com/company/contact.php (619) 876-5400 Hold time was less than five minutes, and the person on the phone was polite and helpful. They checked on my account, and they said (paraphrasing) "Because you kept the same username and password, it takes a day or two for that to get reset on our servers" What? I sure hope they find an easier way to renew by this time next year, because if I have to go through this process again, I'm switching to another product. Has anyone here had the same problem? ESET techs, any insight as to what might be going on?