license problem

Discussion in 'Prevx Releases' started by s999sws, Jan 31, 2012.

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  1. s999sws

    s999sws Registered Member

    Joined:
    Jan 30, 2012
    Posts:
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    Location:
    UK
    Hi there, I have been given a licens for Prevx 3 by my employer, and as i work from home, put it into my PC. No problem. But this does not include SafeOnline. I have just purchased a license for SafeOnline myself, but when I put it into my license key section , it negates the original license and then I don't have PrevX 3.
    In other words, it seems that i can have only one or the other. This seems daft as it is possible to buy both items, (PrevX and safeonline) seperately.
    please help!!
    thanks
    SWS
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
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    Posts:
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    Location:
    Ontario, Canada
    Hello can you please contact the Prevx support inbox as it's the best way to get License issues sorted! http://info.prevx.com/service.asp

    TH
     
  3. s999sws

    s999sws Registered Member

    Joined:
    Jan 30, 2012
    Posts:
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    Location:
    UK
    Hi there, I have done that, do you know how long they take to respond?
    cheers
    SWS
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    Usually within 24 hours!

    TH
     
  5. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
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    Location:
    USA/UK
    Could you send me a private message with your license key? I should be able to correct it from here :)

    Thanks!
     
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