Licence expired?

Discussion in 'ESET Smart Security' started by rendez2k, Jun 17, 2008.

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  1. rendez2k

    rendez2k Registered Member

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    Aug 3, 2007
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    315
    Location:
    UK
    I've purchased a further 1 year licence for SS yesterday and although the virus definitions appear to be updating it still has a red icon and says licence expired - is it normal to take this long to update the licence details?
     
  2. Kosak

    Kosak Registered Member

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    Jul 25, 2007
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    Location:
    Slovakia
    Hi!

    Did you change username and password in settings?
     
  3. rendez2k

    rendez2k Registered Member

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    Location:
    UK
    I did but they appear to be the same
     
  4. Kosak

    Kosak Registered Member

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    Check, if you inserted it correctly. Make sure you are logged in as administrator.
     
  5. Bubba

    Bubba Updates Team

    Joined:
    Apr 15, 2002
    Posts:
    11,271
    It has been known to take a couple days or so to propagate the info between a PC and Eset servers.
     
  6. webyourbusiness

    webyourbusiness Registered Member

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    Location:
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    Bubba is correct - the update date is delayed - we generally do NOT use the keep same username/password if the license is expired for this very reason - better to get a new username/password that works immediately than wait 48 hours for the old one to allow updates again.
     
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