I received an email from NOD32 UK saying I could now download and install the new ESS using my current username and password. So... this I tried. But when I entered the licence details it was not accepted. Then I tried doing the retrieve lost licence details using the username directly from my control centre (obviously it was the same as I had done... taken from my original email that gave my licence details) which then resulted in me getting an email with my current details. However... as expected... the password was exactly the same. So... then I tried using these same license details... this time to download the NOD32 antivirus alone and this was accepted. So... my question is simply this... why is NOD32 UK sending me an email saying I can now install the new ESS for free... just by entering my current details, and why does it not then work when I try to do this. Is this a known issue? EDIT> My mistake... reading the email from NOD32 UK again... it is now clear to me that only the version 3 antivirus is available to download. I really wish to install the full ESS... so I will wait for now.