Kingsoft Antivirus 2012 [Cloud]

Discussion in 'other anti-virus software' started by PaulBB, Jun 14, 2012.

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  1. kjdemuth

    kjdemuth Registered Member

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    It works in firefox for me. Win7 pro 32 bit. Standard protection. Finds the text and exe. Doesn't find the 2 zip files though.
    Kingsoftsecurity....What 2 engine's does the current SP 5.0 use?
     
  2. DBone

    DBone Registered Member

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    My machine is 64bit, so there is some difference in the way Kingsoft works on it I guess?
     
  3. KingsoftSecurity

    KingsoftSecurity Registered Member

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    Please press F5 to refresh your browser, because the download link is always the same, and browser stores cache for the same link. I installed the sp4 again and check the built-in updater, it works without any problems, could you please check it again? After updating, it reminds you to take a restart to active the changes.

    BTW, I'm using the Win7 64bit.
     
  4. kjdemuth

    kjdemuth Registered Member

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    King,
    What engine's are used in SP 5.0?
     
  5. selina1

    selina1 Registered Member

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    Please reopen or refresh the website to download the new build.:D
    And you should restart Kingsoft Antivirus to the latest version sp5.0 if you update throught built-in updater.

    Thanks.
     
  6. selina1

    selina1 Registered Member

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    Thanks for dump files, we are investigating this issue now.
     
  7. selina1

    selina1 Registered Member

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    Please click Update on the right bottom corner of main UI first, and then have a try again. Thanks.
    There are no difference on this issue between 32bit and 64bit.
     
  8. DBone

    DBone Registered Member

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    I am now getting a warning in Chrome and Dragon just seconds after I click on the eicar test link. Also, my USB scan is now much faster with the same USB stick. :thumb:
     
  9. selina1

    selina1 Registered Member

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    Cheers:D
     
  10. IvoShoen

    IvoShoen Registered Member

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    Does not when using Freedownload Manager.
     
  11. kjdemuth

    kjdemuth Registered Member

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    Ok. I don't use that so maybe that is why.
     
  12. KelvinW4

    KelvinW4 Registered Member

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    So what engines does it use in SP5
     
  13. selina1

    selina1 Registered Member

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    Currently Freedownload Manager is not supported. :rolleyes:
     
  14. selina1

    selina1 Registered Member

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    Local engine and Cloud engine as SP4.0:D
     
  15. Sher

    Sher Registered Member

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    It still gives me the 11.7 MB download. The built-in updater updates the signature libraries just not the program. May be, Comodo is blocking it.
     
  16. Sher

    Sher Registered Member

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    Can someone upload the latest installer for me? Their website still throws the old version at me.

    The built-in updater also doesn't work.

    That's where software incompatibility kicks in. Comodo is definitely interfering with its installation even though I have the exclusions set nicely in both programs. The idea of keeping two real time security programs is definitely a huge failure (as I have learned now).

    Very disappointed at the moment!
     
  17. selina1

    selina1 Registered Member

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    Could you send me your Email address by PM or email? I will send you the latest package.

    My email:xukun(at)kingsoft(dot)com
     
  18. Sher

    Sher Registered Member

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    PM sent containing my email address.
     
  19. tipo

    tipo Registered Member

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    @selina1
    i`m waiting for your response.:) hope this issue could be solved as i believe that are others like me :thumb:
     
  20. selina1

    selina1 Registered Member

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    Hi tipo,

    Thanks for your dump files, our dev investigated them this morning, but unfortunately can't find the final reason.
    Is that possible to reproduce the issue and recatch these 2 dump files for analyse? And that will be nice if send us below 2 scan logs too.
    Program Files\kingsoft\kingsoft antivirus\kswscxex.log
    Program Files\kingsoft\kingsoft antivirus\ksmcore.log
     
  21. Sher

    Sher Registered Member

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    Ok, I have had enough.

    I got the set up file from another PC, and installed version SP5.0. But, when I updated it, and after restarting the program, it again shows SP4.0. Haha. This is ridiculous.

    I won't give it another chance now. gdiloren was so right about it. It is indeed a mediocre software.

    Good bye! :)
     
  22. ReverseGear

    ReverseGear Guest

    Bye bye :rolleyes:
     
  23. KingsoftSecurity

    KingsoftSecurity Registered Member

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    I'm quite sorry about it. After updating, it should be already updated to sp5, EVEN it shows 4.0 on the label. Please check the settings - boundry defense. The old one should show the automatical removal for virus file.

    We've checked couple servers and they're working right now. Which country are you staying?
     
  24. kjdemuth

    kjdemuth Registered Member

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    I had a similar problem when I updated via the program. It came up as SP 4.0 till reboot. If I went it "About" on the menu it showed SP 5.0. SP 4.0 is still a good version.
     
  25. hayc59

    hayc59 Updates Team

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    You should give them a chance to resolve this issue
    all programmers at one time or another have server issues ;)
     
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