Keyscrambler - "No annual renewal fees"?

Discussion in 'privacy technology' started by luciddream, Aug 21, 2011.

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  1. luciddream

    luciddream Registered Member

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    For both of the paid versions of Keyscrambler "Professional & Premium", it says "No annual renewal fees". But I'm sure when I looked into these products before it said that the prices were for 1 year licenses. Did this policy change, or is that quote misleading, and there's some fine print somewhere stating that you do have to pay that price ($44.99 for Premium) every year? If so, I think that's shady. It could trick people into thinking that they're getting a lifetime license for that price. And I don't see anything anywhere that states to the contrary. If so, it must be in a hard to find place in microscopic print.

    If it was a lifetime subscription I would gladly pay $45 for it. More, actually. If they offered a lifetime sub of it for $99.99 they'd probably get a lot of bites. But for the price they have it at now everybody is just going to use the free version, or Spyshelter instead.
     
  2. Page42

    Page42 Registered Member

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    Like the man says, I would not feel so all alone.
    Here's a post with my confusion very well documented. ;)
    I think I almost understand their policy. :doubt:
    Why don't you email Qian ("Chen") Wang and get us an answer?
     
  3. luciddream

    luciddream Registered Member

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    Yeah, I remember that post.

    So you can keep using the product, it just won't be updated anymore? With threats/methods for malware constantly evolving, seems to me that when the updating runs out, the protection becomes pretty untrustworthy.

    Thing type of gamesmanship could be destructive for them. They should just be clear about the situation, whatever it is. With security software honesty and integrity are vital. If you don't feel they're being up front with you, what else might they do?

    At that price I really can't see how they're selling that may licenses, other than it being on account that people mistakenly think it's for a lifetime license (& updates).
     
  4. aladdin

    aladdin Registered Member

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    There should be no confussion. If you buy something, then it is your property as you have paid for it. So, you should be able to use it lifetime and even pass it down to your children.

    Now as far as updates to that software is concerned, then it is a different story.

    Best regards,

    KOR!
     
  5. luciddream

    luciddream Registered Member

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    I agree completely, and that's why I believe they should be clear about the situation.

    I don't see it worded that way on any other site. I just paid for an AV. I could run this AV until 2025 even though updates run out in 2012, but at least they stated clearly on their site that I was purchasing a 1 year license. Let's not pretend that the wording they use is not misleading.
     
  6. siberianwolf

    siberianwolf Registered Member

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    don't you guys too think that it's pretty clear that "no annaul renewal fees" refers to the usability of the product version at the time of purchase? cuz, otherwise, i believe, they'd rather say "lifetime license".
     
  7. ExtremeGamerBR

    ExtremeGamerBR Registered Member

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    I sent an email to Qian on the license, see what he replied:

    I hope that will benefit the topic!

    Sorry for my english!
     
  8. 1chaoticadult

    1chaoticadult Registered Member

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    That clears it up IMO. :thumb:
     
  9. Page42

    Page42 Registered Member

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    Excellent! Thanks, ExtremeGamerBR. :thumb:
    Now we have a public record to refer to.
    ;)
     
  10. ExtremeGamerBR

    ExtremeGamerBR Registered Member

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  11. aladdin

    aladdin Registered Member

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    It reads, "that we have been generous to give free upgrades past the one year period, but we can stop it anytime, if we decide to do so".

    It doesn't solve anything!
     
  12. luciddream

    luciddream Registered Member

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    lol KOR. True. It does at least make their stance clear... in that it's still unclear whether or not you'll only have to pay that fee once.

    It makes me wish I had bought it 4 years ago, at least. Now they might be due to unleash one of those unfree updates, 366 days after I place my order.
     
  13. Page42

    Page42 Registered Member

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    Sure it does. Now I understand their policy. I didn't before.
     
  14. aladdin

    aladdin Registered Member

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    LOL!

    Hey, look at the bright side, on their site, they give 25% for returning customers.

    Lifetime license and returning customers, doesn't make sense to me!

    LOL!

    Best regards,

    KOR!
     
  15. aladdin

    aladdin Registered Member

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    I wonder how many sales they have lost for people don't understanding their policy, over the years.

    Yes, it is free updates. No, it is not because we decide. It is free updates, until we decide to slap a fee.

    It reminds of a song:

    Here we go round the mulberry bush,
    The mulberry bush,
    The mulberry bush.
    Here we go round the mulberry bush
    On a cold and frosty morning.

    Best regards,

    KOR!
     
  16. siberianwolf

    siberianwolf Registered Member

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    well, now i see it wasn't. :p
     
  17. pidbo

    pidbo Registered Member

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    You don't have to accept the KeyScrambler updates

    right click tray icon

    click "Options"

    click "Update" tab

    untick "Automatically Check for New Versions" box
     
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