Kernel Crash at Startup and Uninstaller Doesn't Work for NTFS Mac

Discussion in 'NTFS for Mac & ExtFS for Mac' started by fugie, Oct 1, 2009.

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  1. fugie

    fugie Registered Member

    Joined:
    Oct 1, 2009
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    2
    Hi,

    I installed the trial version of NTFS for Mac on my Intel iMac running OS X 10.6. My computer now crashes at Startup with a kernel error. I can only boo the computer in Safe Mode. The apple error message (pasted below) seems to indicate it is com.paragon-software.filesystems.ntfs causing the Kernel error. In safe mode I try to run the NTFS for Mac uninstaller, but it doesn't recognize that NTFS for Mac is installed, so it doesn't remove the software.

    The apple error is as follows:

    Thu Oct 1 12:37:13 2009
    panic(cpu 1 caller 0x2a6ac2): Kernel trap at 0x5ca48fd5, type 14=page fault, registers:
    CR0: 0x8001003b, CR2: 0x00000014, CR3: 0x00100000, CR4: 0x00000660
    EAX: 0x08992884, EBX: 0x08992884, ECX: 0x0897d204, EDX: 0x00000000
    CR2: 0x00000014, EBP: 0x5575b1a8, ESI: 0xa000011c, EDI: 0xa000011c
    EFL: 0x00010206, EIP: 0x5ca48fd5, CS: 0x00000008, DS: 0x00000010
    Error code: 0x00000000

    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
    0x5575afb8 : 0x21acfa (0x5ce650 0x5575afec 0x223156 0x0)
    0x5575b008 : 0x2a6ac2 (0x590a50 0x5ca48fd5 0xe 0x590c1a)
    0x5575b0e8 : 0x29c968 (0x5575b100 0x897d204 0x5575b1a8 0x5ca48fd5)
    0x5575b0f8 : 0x5ca48fd5 (0xe 0x48 0x70 0x5ca50010)
    0x5575b1a8 : 0x5ca3b9da (0x8992884 0x897d204 0x5ca5c69c 0x4)
    0x5575b208 : 0x5ca3c4b0 (0x897d204 0x0 0x0 0x5ca34022)
    0x5575b228 : 0x5ca44c9b (0x897d204 0x0 0x100 0x897cc04)
    0x5575b248 : 0x5ca451ab (0x897cc04 0x0 0x2a35 0x0)
    0x5575b298 : 0x5ca27ef7 (0x8913004 0x2a35 0x897d2e0 0x1)
    0x5575b5b8 : 0x5ca2b882 (0x8914100 0x2a35 0x89465c8 0x5575bf08 )
    0x5575ba78 : 0x2f678b (0x5575ba98 0x5575baac 0x5575bac8 0x57ce42)
    0x5575bac8 : 0x2d4789 (0x89465c8 0x5575bdf4 0x5575bf08 0x7a86934)
    0x5575bb58 : 0x2d55bb (0x5575bddc 0x100 0x5575bdfc 0x0)
    0x5575bc18 : 0x2e470f (0x5575bddc 0x0 0x5575bc58 0x6e80600)
    0x5575bd88 : 0x2e4b52 (0x47fdd0 0x1 0x0 0x0)
    0x5575bf48 : 0x2e4beb (0x47fdd0 0x1 0x0 0x0)
    0x5575bf78 : 0x4ed85f (0x78ebd20 0x78fbc28 0x7a86874 0x1)
    0x5575bfc8 : 0x29d3fd (0x78fbc24 0x1 0x10 0x78fc884)
    Kernel Extensions in backtrace (with dependencies):
    com.paragon-software.filesystems.ntfs(82)@0x5ca25000->0x5ca5efff

    BSD process name corresponding to current thread: fseventsd

    Mac OS version:
    10A432

    Kernel version:
    Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
    System model name: iMac7,1 (Mac-F42386C8 )

    System uptime in nanoseconds: 43081647775
    unloaded kexts:
    (none)
    loaded kexts:
    com.paragon-software.filesystems.ntfs 82 - last loaded 41679076355
    com.vara.driver.VaraAudio 1.0.1
    .
    .
    .

    Thanks for helping get my computer up and running again and removing the software.
     
    Last edited by a moderator: Oct 1, 2009
  2. Paragon_Tommy

    Paragon_Tommy Paragon Moderator

    Joined:
    Aug 10, 2009
    Posts:
    918
    Do you have the installer version compatible with Snow Leopard 10.6? The older version is not compatible with Snow Leopard, but NTFS for Mac 7.0.3 is available to download in your account.

    In safe mode, run the same installer you used, and choose the uninstall option. Then download the latest version (7.0.3) and reinstall program.

    Contact our sales, and get connected with support, and we should be able to provide you with the version of 7.0.3 to install over the previous version.
     
    Last edited: Oct 2, 2009
  3. fugie

    fugie Registered Member

    Joined:
    Oct 1, 2009
    Posts:
    2
    I was unable to uninstall the software with the installer. It didn't recognize the software as being installed. After some exploring and moving extensions from the System folder, I discovered ntfs.kext was causing the kernel crash. By removing ntfs.kext, I no longer get the kernel crash. I reinstalled 10.6 and 10.6.1 and it installed a clean version of ntfs.kext.

    The problem is applications like iChat crash when I do save. How do I remove any remnants of NTFS for Mac without using the installer?

    Thank you for your help!
     
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