KAV Lite 4071

Discussion in 'other anti-virus software' started by WilliamP, Jul 31, 2003.

Thread Status:
Not open for further replies.
  1. WilliamP

    WilliamP Registered Member

    Joined:
    Jun 1, 2003
    Posts:
    2,201
    Location:
    Fayetteville, Ga
    I downloaded KAV Lite 4071. Lisa at Kaspersky E Mailed me the link. It was a trial version. I wanted to pay for it so I can update and use it . Well I went to the Kaspersky web site and paid. The only thing I can get is 4.5. All I want to do is get the 4071 working. I have E Mailed service@kaspersky.com twice and haven't heard anything. I also E Mailed Lisa twice and haven't heard anything. I want to use it as a backup scanner. How can I get what I need to activate it. I have allready paid for it.
     
  2. solarpowered candle

    solarpowered candle Registered Member

    Joined:
    Jan 9, 2003
    Posts:
    1,181
    Location:
    new zealand
    hi william . try emailing support@element5.com where you paid for it .
    I have just renewed my annual liscence . In the last 24 hrs for Kav lite . In that time i have sent 2 emails off to service @kaspersky.com and have not received a reply either . (for the same reason as yourself) I have been in touch with element 5 who i purchased kav thru 3 times and they replied within 20 minutes each email . I find it extraudinary that Kav have goner back to there old slack ways , I suggest you contact element 5 and talk to them about it . They will most likely be able to email kav and get some action . Im kind of really regretting my reloading of my liscence. As there are
    plenty of good anti virus software out there now and good compitition and who give excellent service also..

    you have 30 days to get your money back . Element 5 are excellent to deal with .
     
  3. Karl_Menshy

    Karl_Menshy Registered Member

    Joined:
    Apr 18, 2003
    Posts:
    135
    Hi WilliamP,

    you should have a keyfile for your v4.5; it may be included in the download offered after you paid or send to you by mail. This key should work with v4071, too.

    Karl
     
  4. WilliamP

    WilliamP Registered Member

    Joined:
    Jun 1, 2003
    Posts:
    2,201
    Location:
    Fayetteville, Ga
    I did E Mail Element 5 and their response was that all they can provide is 4.5. If I need anything else I would have to contact Kaspersky . I even called the1 800 number and was told to send the REF # . I did that 2 days ago. So far no response. Element 5 said I could apply for a refund, I want it to work. I don't want a refund.
     
  5. WilliamP

    WilliamP Registered Member

    Joined:
    Jun 1, 2003
    Posts:
    2,201
    Location:
    Fayetteville, Ga
    Karl, how can I go about downloading the 4.5 to get the key file and using it for 4071 then removing the 4.5. I have NOD32 and want to use only the KAV Lite scanner.
     
  6. solarpowered candle

    solarpowered candle Registered Member

    Joined:
    Jan 9, 2003
    Posts:
    1,181
    Location:
    new zealand
    william . you have to delete your kavlite 4.0.71
    > run the kav reg cleaner .
    > then reboot .
    >Load up the 4.5
    >Go to programme files /kaspersky lite folder and save the key to some where safe ( documents )
    >delete 4.5
    >run kavreg cleaner
    >reboot
    Load up 4.0.071>add key that is saved in documents > after finishing that >reboot . update once again .

    Its a pity Kaspersky are so complicated and so unhelpful about such a simple thing like sending a new key if you choose to continue your licence rather than having to redownload the whole software package.

    ps william you may need to be aware that inbetween reboots the Nod monitor may also cause a hassle with the KAV monitor , so you may also need to temporarily disable that

    However at least one only has to do that once a year lol . good luck :)
     
  7. WilliamP

    WilliamP Registered Member

    Joined:
    Jun 1, 2003
    Posts:
    2,201
    Location:
    Fayetteville, Ga
    Thank you solarpowered candle. One question. What is and where can I get the kav reg cleaner
     
  8. GuruGuy

    GuruGuy Guest

    This link should help you:

    http://www.kaspersky.com/go/install_uninstall_kav.pdf
     
  9. WilliamP

    WilliamP Registered Member

    Joined:
    Jun 1, 2003
    Posts:
    2,201
    Location:
    Fayetteville, Ga
    Thanks every one. I'm a going to have to do this every year to keep KAV Lite going?
     
  10. solarpowered candle

    solarpowered candle Registered Member

    Joined:
    Jan 9, 2003
    Posts:
    1,181
    Location:
    new zealand
    yea talk about about a freak out lol. Pity they dont listen about these concerns. I feel there isnt anything in it for then ( selling the kav lite) and they will increasingly move away from the lite being or having the [potential that it could have to be the best /affordable anti virus solution .for low cost.
     
  11. Trevor Marsh

    Trevor Marsh Guest

    Hi, just for information you can get the "key" from a version of KAV without having to actually install it. All you do is run the EXE file that you downloaded and when you get the prompt asking you were you want to store the files, choose any location you can remember. Once it has unpacked the files it will start the install procedure, just cancel this. The unpacked files will still be in the stoe location you chose along with the *.key file.
    If I'm "teaching grandmother to suck eggs" many appologies,

    Trev
     
  12. Lisa

    Lisa AV Expert

    Joined:
    Feb 10, 2003
    Posts:
    38
    Location:
    Cambridge UK
    Hi All,
    Just to confirm a few things, the keys are included in the downloads you receive when you pay for the software - Trevor is correct in that you can download and extract your key file from there if you wish to run another version.

    Or you can contact the supplier with your order number and ask them to make you a key file as you already have the software.

    If you look at the Element5 receipt it will tell you they took the payment for e.g. Kaspersky Russia or Kaspersky UK.

    If it came to UK, email me at lisa@kasperskylab.co.uk with your order number and I will make you the key file.
    If your payment went to Russia, email support@kaspersky.com and do the same - we need name/Address, order number and date of purchase.


    I also posted to answer WilliamP on ICE forum.


    Regards

    Lisa
    KL UK
     
  13. solarpowered candle

    solarpowered candle Registered Member

    Joined:
    Jan 9, 2003
    Posts:
    1,181
    Location:
    new zealand
    thanks lisa . I think we have sussed it out by now. we each have emailed Kaspersky prior to sorting this out and have not heard anything back as yet . however Im sure they may soon < apart from your comments now. One can delete the kav 4.5 before loading completely and this shaves off a minute or two from the proocess . Certainly a key would be much more appropriate on renewal than having to download the complete 4.5 and load it in order to get the key file . I am not that happy with the responses from kav labs and will not be continuing with my purchase as I feel that there are better options available out there for my needs..I also feel that the Kav lite is being watered down now to a programme that is half of what it was or could be.
     
  14. Lisa

    Lisa AV Expert

    Joined:
    Feb 10, 2003
    Posts:
    38
    Location:
    Cambridge UK
    Hi SPC, so what address where you emailing them as I can send a complaint to Customer care person in Russia if you'd like ?

    Sorry to hear you won't continue, pity you didn't buy from us in UK. ;) :'(


    SPC - if you send me an email with your full name I can pass this onto customer care in Russia - Elena will then try to help you.

    Likewise this goes for all of you who just want the key - email me with order number, who took payment e.g. Russia or UK and your full name and address and I will pass onto Elena.
     
  15. WilliamP

    WilliamP Registered Member

    Joined:
    Jun 1, 2003
    Posts:
    2,201
    Location:
    Fayetteville, Ga
    Hi Lisa . If you can sent me a key file it would be great. I looked at the E Mails from Element 5 and I can't tell where the money went. How can I be sure I am dealing with uk. I would appreciate any help you can give.
     
  16. GuruGuy

    GuruGuy Guest

    My receipt is the same way.......doesn't say which location of KAV got the money.
     
  17. WilliamP

    WilliamP Registered Member

    Joined:
    Jun 1, 2003
    Posts:
    2,201
    Location:
    Fayetteville, Ga
    Hi GuruGuy I'm just looking to get the Key File I need. I don't care who got the money. I can't use the 4.5
     
  18. GuruGuy

    GuruGuy Guest

    Send an email to Lisa at:

    Lisa@KasperskyLab.co.uk

    She is very prompt to respond to emails and will probably be in touch Monday if you go ahead and email her now. This might be better than posting to this forum..................
     
  19. WilliamP

    WilliamP Registered Member

    Joined:
    Jun 1, 2003
    Posts:
    2,201
    Location:
    Fayetteville, Ga
    I E Mailed her Friday night. I hope that she gets it.
     
  20. fryr

    fryr Registered Member

    Joined:
    Jul 15, 2003
    Posts:
    51
    Sorry if I have missed something - what is the difference between Kaspersky Lite v4071 and v4.5.0071

    The only version I can see online is v4.5.0071 from (http://downloads1.kaspersky-labs.com/products/release/4.5/English/HomeUser/KAVLite/kavlite45eng.exe) but I can't get this running without a key, not even in a trial mode

    Why do you not want to run this version - which version should I run as a scanner to back up NOD32 v2. If I should be running an earlier version (4071) where can I get it from.

    Regards
    Richard.
     
  21. WilliamP

    WilliamP Registered Member

    Joined:
    Jun 1, 2003
    Posts:
    2,201
    Location:
    Fayetteville, Ga
    Hello Fryr. I to have NOD32 and want KAV Lite as a backup scanner. You can't use 4.5 because you can't turn off the consant protection and use the scanner. You have to have 4071
     
  22. WilliamP

    WilliamP Registered Member

    Joined:
    Jun 1, 2003
    Posts:
    2,201
    Location:
    Fayetteville, Ga
    fryr you can get the 4071at www.kasperskylab.co.uk/files/homeuser/ But the problem is getting the key file to make it work.
     
  23. fryr

    fryr Registered Member

    Joined:
    Jul 15, 2003
    Posts:
    51
    Thank you for your response - I have downloaded v4.0.71 and disabled the realtime monitor service and application so as not to interfere with NOD32 v2. All I need to do now is extract the key from v4.5

    Thanks
    Richard
     
  24. WilliamP

    WilliamP Registered Member

    Joined:
    Jun 1, 2003
    Posts:
    2,201
    Location:
    Fayetteville, Ga
    Let me know how you make out. I would like to know in detail how you did it . I may have to do the same thing. Thank you.
     
  25. solarpowered candle

    solarpowered candle Registered Member

    Joined:
    Jan 9, 2003
    Posts:
    1,181
    Location:
    new zealand
    william i find it hard to understand why you havent sussed it out yet . The earlier steps work that we all labourusly sussed out 3 days or so ago. Failing that contact either Lisa or service@kaspersky.com and ask for a key .
    I managed to extract my key from the 4.5 following the steps that were out lined in the other thread here. I also received a key from kav labs (russia) service@kaspersky.com and a very polite letter opoligising for the delay . It comes with simple instructions on how to load the new key up.

    There is new key file in attachment:
    1. Save new key file on your computer.
    2. Close Kaspersky Anti-Virus application.
    3. Check system date on your computer is current date.
    4. Double click on new key file. If autoload failed (system ask you to
    choose appropriate application) - copy new key file manualy to folder:
    C:\Program Files\Common Files\KAV (or AVP) Shared Files\
    5. Reboot your computer.

    Should any questions or problems arise, please do not hesitate to get in
    touch with me.
    Best regards,
    Sergey Novikov ___________________________________________
    Technical support /Kaspersky Lab Ltd
    10, Geroyev Panfilovtsev Str., 125363, Moscow, Russia

    So take your choice. If you are anxious follow the steps in our other thread. You can either cancell the 4.5 after extracting the key or run it and delete it all with the Kav reg cleaner if you want to make sure everything is tidy . (i did that . )
     
Thread Status:
Not open for further replies.