KAV 5 real-time mail protection & WinProxy

Discussion in 'other anti-virus software' started by It'sme, Jul 3, 2004.

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  1. It'sme

    It'sme Registered Member

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    Middle Earth, NZ
    I am trialling Kaspersky Anti-Virus 5.0.142 which runs on my desktop behind Ositis WinProxy. When I use the Real-time email protection option within KAV, it fails to connect to my POP3 email account. (when I turn the option off then it successfully connects and clears and scans my email).

    In my WinProxy configuration settings, the mail protocol points to my POP3 and SMTP accounts. My email client (outlook express) is configured to go via WinProxy ie. the settings point to my WinProxy host at 192.168.1.10.

    By changing my email client settings (on the WinProxy host system) to point to my POP3 and SMTP servers direct by name, then the real-time protection option works also. BUT the client is not able to connect - it just sits on 'authorising' and will not connect.

    I wonder whether the problem relates to WinProxy not allowing Kaspersky proxy rights - but I cannot find where in the configuration setup to allow this. Unfortunately, there is also no error message available in WinProxy Logs to tell me what the problem is.

    Kaspersky AV is my preferred avti-virus tool of choice on my system, so I would like to have email real-time protection from KAV but continue to have it run via WinProxy. I have turned off the AV protection in WinProxy.

    Grateful for any help to resolve this one.

    Many thanks
     
  2. It'sme

    It'sme Registered Member

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    OK, I've not had any feedback on this problem - so I still have it unanswered. I'm grateful to those of you who have taken the time to read my post (but obviously couldn't help).

    I have also not heard back from Kaspersky Support who I emailed with this and a couple of other questions 9 days ago - that's kinda disappointing as my trial runs out in 3 days.

    I could live with limitations of the product - as long as I know what they are, so I could assess the exposure but unfortunately as Kaspersky has not even acknowledged this issue I posted, I have nothing to go on.

    I don't buy if I don't have answers - it's not acceptable and unfortunately, it's often a sign of the type of support you can expect after purchase.

    Since my original post, I have determined the following -

    I had very good support from Ositis (the WinProxy vendor) working through this issue - to the stage where I can exclude their product as the cause of any problem.

    AVG Free always worked seamlessly scanning emails real-time behind the WinProxy firewall.
    McAfee AV 8 - which I installed and trialled since - worked seamlessly also.
    I am told that Norton's does as well.

    Others who run behind a Proxy server of any type (and I'm sure there is a large user base out there) contemplating switching to KAV 5 need to check this out thoroughly before investing their hard earned dollars.

    Looks like KAV 5 is not for me - at least at its present stage of development and support.

    Thanks.
     
  3. ronjor

    ronjor Global Moderator

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    Have you been to their forum?

    Forum
     
  4. It'sme

    It'sme Registered Member

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    Yes I have ronjor. thanks.
     
  5. Blackcat

    Blackcat Registered Member

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    It'sme,

    For a quick response send some detail about your problem to support@kasperskylab.co.uk.

    Although you are in New Zealand !!!!! they will try to help you out. Lisa and the gang at KasperskyLabs UK will help any KAV user.

    Hope your problem is eventually solved.
     
  6. It'sme

    It'sme Registered Member

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    Thanks Blackcat, sounds like a promising lead.
    I have just sent off an email to the UK.
    Will ensure I feed back to the Forum on any outcome.
     
  7. It'sme

    It'sme Registered Member

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    Well it's been 6 days since I posted Kaspersky UK and other than the immediate acknowledgement that they received my email, I have had no response or follow-up at all.

    This is not good. It's like walking into a shop to buy something and there's nobody there to serve you.

    Due to the lack of support, I won't be purchasing.
     
  8. Blackcat

    Blackcat Registered Member

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    Sorry to hear about this, it's VERY, VERY unusual for Kaspersky UK to send out a standard reply. Me thinks they may be snowballed with support for the new release.
     
  9. BlueZannetti

    BlueZannetti Administrator

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    As a KAV user, I'm sorry to read about you experience, but the nature of your problem really does require an answer.

    In testing the KAV WS 5.0 beta, I lamented a couple of times at the UseICE KAV forum (see here) about the lack of feedback from support.

    They finally did get back to me about 3 weeks after the initial inquiry. In that e-mail, the beta specialist did note that "We've got all your letters but we cant answer as fast as we want, we've got too much feed-back according to this beta."

    The only conclusion that I can draw from your experience, as well as my own, is that the support organization is simply stretched too thin these days and KL will be losing some sales as a result. Is this to be expected on the front end of a major version upgrade? Unfortunately, it generally is. Of course, that doesn't help you with the WinProxy issue.

    My own experience with KL support is generally quite positive and I still feel that they have one of the best support groups out there. That said, if you can't get comfortable with the product, you should examine other options. You've really made the only rational decision possible based on the information available to you now.

    Blue
     
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