Kaspersky virus reporting Problem!

Discussion in 'other anti-virus software' started by emperordarius, Jun 27, 2008.

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  1. emperordarius

    emperordarius Registered Member

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    Has anyone had issues recently with newvirus@kasperky.com? It's been a month know, I've sent samples to Kaspersky Labs using the quarantine send function, hotmail and gmail, but had no response. They've always replied quickly, matter of a few hours, but now, they aren't replying..
    Anyone had this experience recently or it's a problem with meo_O
     
    Last edited: Jun 27, 2008
  2. Macstorm

    Macstorm Registered Member

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    I haven't sent them anything lately but just i did it using yahoomail for testing purposes.

    In the past, they normally replied within 1-5 hours. Never used the quar. send function.
     
  3. Baz_kasp

    Baz_kasp Registered Member

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    They all went to Euro2008...coming back now ;)


    Kidding aside, I have enquired and viruslab are still alive and kicking. Sit tight and you will get a response.


    Month is a bit much... two weeks max what I would wait (try sending it in another email addy)...and check your junkml for a reply
     
  4. dawgg

    dawgg Registered Member

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    Also, sending many samples in a single e-mail results in a slower reply... 1 sample/e-mail usually gets the quickest response IME
     
  5. Macstorm

    Macstorm Registered Member

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    I guess they are slow this time :cautious:
    Haven't received reply yet and I used to have them within first hours..
     
  6. emperordarius

    emperordarius Registered Member

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    Now it's up 'n running. Got Reply in exactly 19 minutes!! :D
     
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