Kaspersky and Fast.com

Discussion in 'other anti-virus software' started by ankupan, Oct 5, 2019.

  1. ankupan

    ankupan Registered Member

    Joined:
    Oct 4, 2004
    Posts:
    458
    Hi,

    I have installed Kaspersky Total Security 2020 on one of my home computers.

    I tried to open fast.com, but it never opens. Page open, but not showing speed, just 0 is there.

    I disable Kaspersky and it worked.

    I tried all browsers too. but same result.

    Anyone idea, where it is blocking, so we can resolve it.
     
  2. harlan4096

    harlan4096 Registered Member

    Joined:
    May 6, 2008
    Posts:
    183
    Location:
    Almería (Spain)
    Try disabling one by one Anti-Banner and Private Browsing (if active), if not active try adding the URL as a Trusted URL in Web AntiVirus -> Advanced Settings -> Configure Trusted URLs
     
  3. Minimalist

    Minimalist Registered Member

    Joined:
    Jan 6, 2014
    Posts:
    12,435
    Location:
    Here
    I did some tests and had to disable script injection for site to work.

    upload_2019-10-6_13-56-16.png
     
  4. SmokeyMacPot

    SmokeyMacPot Registered Member

    Joined:
    Oct 6, 2019
    Posts:
    1
    Location:
    In The Clouds
    Ok so, I don't have Total Security, only Kaspersky Security Cloud - Free, but I also have this problem, and have done some of my own testing.
    For me, this is only in firefox. Fast.com works just fine in Edge. Turning off Inject script works, however, as the program tells you when doing this, it will reduce protection.
    Of all the things listed that script is "necessary" for, I only have/use 2 of them, Secure Data Input, and URL Advisor. With both turned off the problem still exists.
    This seems to be an issue with https (ssl) scanning in Mozilla applications. Turning off "Scan secure traffic in Mozilla applications" fixes this problem for me but I don't want to do that either.
    Simply adding an exclusion for fast.com under "Encrypted connection scanning" also works, but I hate adding exclusions, and also I wanted to see the speed WITH Kaspersky...
    The safest route seems to be the exclusion, however, what bothers me is the fact that other things are likely to also be broken by this, and I would rather not have to exclude sites from being scanned to make them work...
     
  5. harlan4096

    harlan4096 Registered Member

    Joined:
    May 6, 2008
    Posts:
    183
    Location:
    Almería (Spain)
    If a ssl issue then go to NetWork -> Scan encrypted connections -> add the URL in Mange Exlcusions...
     
  6. ankupan

    ankupan Registered Member

    Joined:
    Oct 4, 2004
    Posts:
    458
    I did it, but still not working.

     
  7. harlan4096

    harlan4096 Registered Member

    Joined:
    May 6, 2008
    Posts:
    183
    Location:
    Almería (Spain)
    I'v opened it here with KTS2020d (all modules enabled Anti-Banner, Private Browsing, script injection, and scan encrypted connections in default), and it works perfectly here, it shows me in real time the speed... no exclusions created...

    In my case I was redirected to: https://fast.com/es/

    My results (in spanish):
     
  8. Minimalist

    Minimalist Registered Member

    Joined:
    Jan 6, 2014
    Posts:
    12,435
    Location:
    Here
    Did you use Firefox browser? It seems to be related to FF.
     
  9. ankupan

    ankupan Registered Member

    Joined:
    Oct 4, 2004
    Posts:
    458
    Yes, it is blocked in FF also.

    Yet, I have added its in safe URL also.

     
  10. Minimalist

    Minimalist Registered Member

    Joined:
    Jan 6, 2014
    Posts:
    12,435
    Location:
    Here
    Sorry, my question was meant for harlan, since he can't reproduce problem. I can reproduce problem in FF also and can resolve it by adding fast.com to ssl scanning exclusion.
     
  11. harlan4096

    harlan4096 Registered Member

    Joined:
    May 6, 2008
    Posts:
    183
    Location:
    Almería (Spain)
    I'm using FF69.0.2 x64 and no issues here...
     
Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.