Actual call centre conversations Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?". Operator: "Where did you get that number from, sir?". Customer: "It was on the door to the Travel Centre". Operator: "Sir, they are our opening hours". Electronics Company Caller: "Can you give me the telephone number for Jack?" Operator: "I'm sorry, sir, I don't understand who you are talking about". Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?" Operator: "I think you mean the telephone point on the wall". Motoring Services Company Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?" Operator: " Doesn't the product give you a clue?" Caller (enquiring about legal requirements while travelling in France ): "If I register my car in France , do I have to change the steering wheel to the other side of the car?" Directory Enquiries Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please". Operator: "I'm sorry, there's no listing. Is the spelling correct?" Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off". Then there was the caller who asked for a knitwear company in Woven. Operator: "Woven? Are you sure?" Caller: "Yes. That's what it says on the label; Woven in Scotland ". On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on". Tech Support: "I need you to right-click on the Open Desktop". Customer: "OK". Tech Support: "Did you get a pop-up menu?". Customer: "No". Tech Support: "OK. Right-Click again. Do you see a pop-up menu?" Customer: "No". Tech Support: "OK, sir. Can you tell me what you have done up until this point?". Customer: "Sure. You told me to write 'click' and I wrote 'click'".