Java Applications Complete Freeze on Win7x64

Discussion in 'ESET Endpoint Products' started by kaustix, Nov 30, 2012.

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  1. kaustix

    kaustix Registered Member

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    We just upgraded all our PC's to Windows 7 x64 and have an application that strictly uses Java. While users are running this app it completely freezes the users PC on random query's.

    After much testing I've found that ESET Nod32 is the issue. With ESET uninstalled computers don't freeze anymore and with it installed they do.

    Getting rid of ESET is not an option i'm hopping someone knows a solution to fix this or could possibly direct me to ESET support.

    thanks!
     
  2. Cudni

    Cudni Global Moderator

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    did you try excluding it?
     
  3. Marcos

    Marcos Eset Staff Account

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    Please generate a complete memory dump as per the instructions here when the system freezes. When done, compress it, upload it to a safe location and PM me the download link. I have a suspicion that this could be caused by a bug in Windows Filtering Platform.
     
  4. kaustix

    kaustix Registered Member

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    Hi marcos, i have the memory dump file however private messaging is currently down. Also do you know of any good sites for uploading the file?
     
  5. FanJ

    FanJ Updates Team

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    Does it work now? (I've just sent you a test PM)
     
  6. kaustix

    kaustix Registered Member

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    Appears to be working now!
     
  7. FanJ

    FanJ Updates Team

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    It is only, in general, that "new" members cannot use it immediately. You can now; I got your test reply ;)

    I leave you further in the very capable hands of Marcos.
     
  8. kaustix

    kaustix Registered Member

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    Marcos, i've sent you a pm to the download link.
     
  9. kaustix

    kaustix Registered Member

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    Is there any ESET support line that i can contact for further support?
     
  10. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    In North America, you can reach ESET toll-free at +1 (866) 343-3738.

    Regards,

    Aryeh Goretsky
     
  11. kaustix

    kaustix Registered Member

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    Unfortunetly the application is a web app so i'm unable to add it to the exclusions list
     
  12. Marcos

    Marcos Eset Staff Account

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    Under Protocol filtering setup, there's a list allowing for excluding communications with the given IP addresses. Does excluding the IP address of the computer you communicate with from protocol filtering help?
     
  13. kaustix

    kaustix Registered Member

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    I've added the app to the HTTP, HTTPS address management list to exclude it from filtering.
    Also under protocol filtering - Excluded Applications i've checked off Java in the list to exclude from protocol filtering.

    However it still completely froze the application.
     
  14. kaustix

    kaustix Registered Member

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    Any other suggestions?
     
  15. rockshox

    rockshox Registered Member

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    While you said the application was a "web app", I do know that Java has a cache folder under the user profiles. Have you tried excluding that on a test system/profile and see if it helps?

    It's usually located at: C:\Users\<username>\AppData\LocalLow\Sun\Java\Deployment\cache
     
  16. Marcos

    Marcos Eset Staff Account

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    We have eventually found out that the issue is caused by a bug in Windows Filtering Platform. Installing this MS hotfix should solve it.
     
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