iTunes hanging on ipod connect

Discussion in 'ESET NOD32 Antivirus' started by Chippy, Jun 24, 2010.

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  1. Chippy

    Chippy Registered Member

    Dec 14, 2004
    Hi guys - please can someone offer some help or advice?

    I have been using NOD32, itunes and an Ipod Touch for years with no problems. However, recently a strange problem has cropped up. Whenever I connect my Ipod to my PC (XP SP3), itunes lauches as it should but immediately locks up for a few minutes. It then comes alive again, but cannot see the ipod, so I cannot sync or do anything ipod related. If I disconnect the ipod whilst itunes is locked, it is immediately unlocked. So it looks like itunes is hanging on the ipod.

    This seems to be a firewall problem (even though it's a USB connection!?!?) If I disable NOD32 temporarily, the problem goes away and everything works properly. It is not a Defense+ problem, because this is disabled anyway.

    Does anyone know what's going on and how to fix this? Running with the firewall down is not a viable solution for me.

    Thanks in advance.
    Last edited: Jun 24, 2010
  2. ThomasC

    ThomasC Former ESET Support Rep

    Sep 8, 2008

    Try the following step two may not be nessarry.

    PART 1 OF 2 – Adjust HTTP scanning.

    #1 - Open the ESET Software, then push F5(Advanced Setup Tree)

    #2 – Go to ‘Web access protection’ > ‘HTTP’ > ‘Web browsers’.

    #3 – Uncheck all except for Internet Explorer and Firefox (You can uncheck IE and FF and GC if needed)

    #4 – Go to ‘Protocol filtering’ on the left

    #5 – Select ‘Applications marked as Internet browsers and e-mail clients’ then push OK.

    PART 2 OF 2 – Optimize scanning

    #1 - Open the ESET software, then push F5(Advanced Setup Tree)

    #2 - From the setup tree, click Antivirus and antispyware ? Real Time File System Protection

    #3 - uncheck Network Drives under Media to scan.

    #4 - Click the Setup... button next to ThreatSense engine parameter setup.

    #5 - Click Extensions and deselect the Scan all files check box.

    #6 - Click OK to close the ThreatSense engine parameter setup window and save your settings.
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