Is there a problem with the ESET update servers?

Discussion in 'ESET Smart Security' started by archie400, Aug 15, 2008.

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  1. archie400

    archie400 Registered Member

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    Not sure if anyone can assist but are there problems with the update servers for ESS/NOD?

    When I click on update, it sits and seems to cycle through all of the servers (watched the network connections) but it fails with a message "an error occurred while downloading updates".

    I have ESET installed on a second machine and it gets the same failure.

    Internet access, however, to everything else seems to be OK.

    Thanks for any info
     
  2. kurchatovium

    kurchatovium Registered Member

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    I am getting the same thing archie. Not sure whats going on but I would guess their servers are down.
     
  3. tiinkka

    tiinkka Registered Member

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  4. Marcos

    Marcos Eset Staff Account

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    There are no problems with the servers. If the updater cycles through all and ends up with an error connecting to servers, there must be either no connectivity, a firewall blocking ekrn.exe or an incorrectly set up proxy server in the update setup.
     
  5. kurchatovium

    kurchatovium Registered Member

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    Not sure what the problem was that day but all my other internet connections worked fine. I just had trouble updating ESS for about two hours. After that time ESS updated fine.
     
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