Is there a problem with Support right now?

Discussion in 'SpywareBlaster & Other Forum' started by ShaunMac, Oct 13, 2007.

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  1. ShaunMac

    ShaunMac Registered Member

    Joined:
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    Location:
    Sheerness, Kent, UK
    Hi all,

    Is anyone else having problems getting responses out of Javacool's Support at the present time? I took a problem I had to Support 12 days ago and got a reply the next day asking me to provide further info.

    That I did and I've heard nothing in the 11 days since despite my sending several e-mail "reminders" that I had had no further response (though I did wait at least the asked for 72 hours each time before sending further e-mails).

    I'm now starting to wonder if I'll get a response from Support on this issue and am seriously considering not renewing SpywareBlaster when my license expires at the end of next month. :(
     
  2. javacool

    javacool BrightFort Moderator

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    Posts:
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    Hi,

    Please check your spam / junk e-mail folders or filters.

    While there was initially a delay because *our* spam filters accidentally caught a few legitimate e-mails as spam (which has now been rectified - and we sincerely apologize for), we did send a response to you several days ago.

    If you can't find the response in your spam / junk e-mail folders, I'd be happy to try re-sending it. Just let me know. :)

    Best regards and thanks,

    -Javacool
     
  3. ShaunMac

    ShaunMac Registered Member

    Joined:
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    Location:
    Sheerness, Kent, UK
    Pretty sure it's not my spam filters as the automated responses - which come from the same e-mail address - to my e-mails have been getting through fine.

    So I would really appreciate it if the response could be resent as it looks like it's been lost in the ether somewhere. :D

    Many thanks
     
  4. javacool

    javacool BrightFort Moderator

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    Hi,

    The auto-responses and the e-mails themselves actually occur through two separate processes - I'll take a look and see if I can find any reason why you might receive one but not the other.

    I've resent the response - please let me know whether or not you receive it shortly. :)

    Best regards,

    -Javacool
     
  5. ShaunMac

    ShaunMac Registered Member

    Joined:
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    Posts:
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    Location:
    Sheerness, Kent, UK
    Received nothing so far and it's definitely not my spam filters. I've accessed the e-mails on the mail server directly without actually downloading them as yet. The automated response to my last e-mail to Support is there, as is the notification of topic replies here - though I am aware they come from two different e-mail addresses ;) - but no response yet to my issue. It's definitely not getting through to my ISP for some reason.
     
  6. javacool

    javacool BrightFort Moderator

    Joined:
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    Hi,

    I've sent you the response via Private Message on the board software.

    I still have no idea why just those e-mails aren't getting through, but I'd like to try something if possible. Could you please send an e-mail to bugreports@javacoolsoftware.com (referencing this thread)? I'll then send a one-sentence reply, and we can see if it goes through.

    Best regards,

    -Javacool
     
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