Is Nod support down?

Discussion in 'NOD32 version 2 Forum' started by Nod Newbie, Oct 6, 2006.

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  1. Nod Newbie

    Nod Newbie Registered Member

    Joined:
    Feb 23, 2006
    Posts:
    23
    Hi, I sent Nod support an e-mail on the 2nd of October, they e-mailed me right back requesting some info, I sent it within an hour. I have not heard back from them since?I am having problems updating Nod, I keep get error connecting to server or Update attemp failed server connection failor or Funtion:gethostby name,paremeters,return value:and a number. Can anyone help here in the forum. Thanks Oh my virus definitions at present are 1.1788{20061003)
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,411
    Well, you didn't mention what support dep. you contacted. It probably wasn't the European support as I'm not aware of such an unresponded query, the US dep. responds within a reasonable time... Maybe you contacted some of the local ESET's distributors / resellers...

    To troubleshoot the error, please refer to the FAQ http://www.eset.com/support/faq1.php?id=1121
     
  3. Nod Newbie

    Nod Newbie Registered Member

    Joined:
    Feb 23, 2006
    Posts:
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    Hi,ok sorry about that. I contacted support-us@eset.us. Like I said they did respond to my initial question and when I relpied to their question,I did'nt get a response.I did notice that after I posted my question here,my Nod did update to 1.1793.Seems to be ok now.Must have beem a small gliche on theirs or my end.Thanks
     
  4. ASpace

    ASpace Guest

    Great to here you fixed your problem :)

    Although offtopic , I belive the US Support email is not the one you posted but support@eset.us :thumb:
     
  5. Brian N

    Brian N Registered Member

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    Jul 7, 2005
    Posts:
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    Location:
    Denmark
    You can get support here too .. After all, it is the official support forum..
     
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