Is it supposed to say "DEMO"?

I just installed version 10 over the top of 9.554 (I think that was the version number). Put in the new key and it resulted in the title bar of the ensuing installation showing it as a demo. I am attempting to attach a picture showing the result. We'll see...

Terry

 

I guess there should be a question here, huh?

Since it seemed to accept the registration key OK, I am stumped as to why it says "DEMO". Is there a bug here or something wrong with my key? Is there some way to re-register this program? I tried doing a repair install and it didn't help?

Comments appreciated.

Terry

 

Nevermind, I completely uninstalled and then re-installed and now everything is fine.

 

Seems like the "same-old same-old". The punters doing the R&D work again. Mine does the same basically.
http://C:\Documents and Settings\user1\Desktop\Disk Director 10 Error.bmp

Why can't they do some testing prior to release?

 

Oops, forgot the important part.


And while we can uninstall, use regedit and remove every occurance of Disk Sirector and then re-install, why didn't R&D take care of this?

Just test it first fellas!

 

Hello all,

Thank you for your interest in Acronis Disk Management Software.

This issue has been forwarded to our Development Team. We will let you know the results of their investigation as soon as possible. As this can take a few days, we apologize in advance for any delay with response.

Thank you.
--
Semyonov Vasily

 

Hello all,

This problem is fixed in 2070+ builds. Next build will be released as soon as we finish testing it. Please accept our apologies for your inconvenience.

Thank you.
--
Semyonov Vasily

 

Semyonov Vasily,

Thank you for the update. It is appreciated.

Terry

 

I have experienced this exact same problem. I am not so bugged with the fact the word, DEMO appears in the title bar. More importantly, I can not even do an operation (partition resize, etc., or whatever) without being told that I am running a DEMO version of the program. I am then kicked out of the process.

I attempt to do a repair install of the product via the installer. I am told:

"Acronis OS Selector can not find the proper serial number. You should reinstall the product."

I try to do a 'modify' install of the product, I am told the exact same thing.

I then attempt to do an uninstall of DDS v10, and try to remove the program. Now I am told:

"The installer was interrupted before Acronis Disk Director Suite could be removed. You need to restart the installer again." FOR WHAT? Only to be looped through the process again??!! #$@^@%$^

I tried once to perform a deep registry scan of my registry using a utility like Registry Cleaner to remove all elements of Disk Director. I am still up the creek.

Yeah, somebody has to do something in QC or QA before releasing buggy software. I hope this problem gets resolved because as it stands right now, I purchased and downloaded a program, I can not install nor use but yet can not use it until someone gets this problem fixed.

 

I have found the same issue. The most pity is that arconis support is prety worse. This company announced that they warranties to answer during 48 hours. I have posted request to support twice (using web form and e-mail), almost 3 days passed and no any response from them.

I have found this official support forum using google. No any links from russian acronis web site (at least I have not found it).

I am registered user of Disk Director Suite since 9th version and such support approach is not acceptable. Maybe english version is supported better, but I am russian user...

 

Finally tech support guys replied to my ticket. They said "sorry" and that this issue will be fixed in next build.

No any information how long should I (and other customers) wait.

I am sure that acronis guys try to make good and usable software (at least I have not had any problems with the 9th release), but this is first time when I buy software and it refuses to work at all. It seems that nobody have tried to install upgrade version inside the company.

 

I have the same exact problem - I might have to reinstall Windows XP Pro because my base install is hereby messed up. Glad I did not activate this very fresh install of XP Pro. Acronis you should have at least provided a patch to this problem while we are waiting. I'm already ticked that you have removed Windows Server usage with this new version but then to do this is an outrage. You know that some of us use 2003 for stability not as a blasted server but no....lets know charge $500+ for that.

 

So, more then week has passed and no any results. It seems that Acronis guys really think that users can wait as long as they need.

 

Hello all,

Please accept our apologies for the delay with the release.
We will try to finish testing and release the update as soon as possible.

Thank you.
--
Kirill Omelchenko

 

The question to support.

Support Team periodically promises to release fixed update. ONE MONTH has been passed already. So, I want to know the EXACT DATE of release.

It seems to be a minor bug with installation. Please clarify why it takes so much time to fix it? Is someone working on thins issue? Or you do not have resources for such activity?

 

Hello Alexey,

Each newly released build fixes several particular problems reported by our customers. This issue was fixed in 2070 build and the fix will be included in the next release of the update.

Please accept our apologies for such a delay caused by the necessity of testing the new build before release.

Thank you.
--
Kirill Omelchenko

 

Hi Kirill,

I updated disk director with build 2117 and I am getting the program coming back with demo and it not requesting a serial number confirmation.As did true image when I updated that.

Can I suggest the you tell us when to find the serials in the registry, perhaps we can type that in. Please can you assist us all , please asap.
Regards
Mike Magrath

 

OMFG, don't say we're back with that old chestnut again! I cannot install 2117 as it says the OS selector cannot find a valid licence. When I got that last time and finally got around it I got the DEMO thing.

Looks like some old code has been recycled...



In fact looking through my old e-mails I got this problem when I upgraded to 10 from 9 in November last year and the problem dragged on through many new versions and much messing about 43 e-mails from support no less!

Couple of tips I can give:

If you have Norton Systemworks don't bother trying to get DiskDirector working properly
If you have a working version NEVER update it to the latest patch - stay on that version until you are forced to change at gunpoint
If you have access to a parallel universe go there now - this one is going to be fun while you try to get that working properly