Is Eset's 30 day refund period cast in stone

Discussion in 'ESET NOD32 Antivirus' started by enduser999, Oct 28, 2008.

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  1. enduser999

    enduser999 Registered Member

    Joined:
    Apr 17, 2005
    Posts:
    418
    Location:
    The Peg
    Due to a series of mix ups by the reseller and misunderstandings by me I purchased an 11 user Business version of NOD32 when in fact I needed 5 maximum. I was told by the reseller than Eset does not cancellation and refund only for 30 days after the sale. I am over this time period by a week.

    Do I have to eat the cost of this mistake?
     
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,034
    Location:
    California
    Hello,

    If you can send me the details of the order via the forum's PM (private messaging) system, I can ask ESET's U.S. office to check with the reseller about the order.

    Regards,

    Aryeh Goretsky
     
  3. enduser999

    enduser999 Registered Member

    Joined:
    Apr 17, 2005
    Posts:
    418
    Location:
    The Peg
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