Invisible 'deal with virus' message

Discussion in 'ESET Smart Security' started by iviv, Nov 16, 2010.

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  1. iviv

    iviv Registered Member

    Apr 3, 2009
    Ran an ESS scan of my dad's laptop after someone managed to get into his iTunes account and buy stuff, it revealed six javascript trojans that managed to slip past ESS apparently, so I deleted them all (Passwords changed and all that too).
    And just to be safe, I ran the scan on my PC overnight. Its currently found 6 infections, and has paused awaiting my input. Now, moving the mouse around, I've found the borders of the window... but its invisible. I can move it around and see the borders moving around, and with some random clicking I get a delete/no action dropdown box appear, but I'd rather not have to randomly click around my AV windows, especially if it means I may miss one of the infections since I can't see the dropdown box for it. I am running two monitors, tried dragging it from one to the other but its still invisible. Any ideas?

    Current version info:
    ESS: (Isn't there a way to update this as well, rather than simply checking the website every now and then to see if there's a new version to download?)
    Virus signature database: 5622 (20101115)
    Update module: 1031 (20091029)
    Antivirus and antispyware scanner module: 1293 (20101110)
    Advanced heuristics module: 1114 (20100827)
    Archive support module: 1122 (20100826)
    Cleaner module: 1048 (20091123)
    Anti-Stealth support module: 1021 (20100811)
    Personal firewall module: 1061 (20100607)
    Antispam module: 1015 (20100524)
    SysInspector module: 1217 (20100907)
    Self-defense support module : 1016 (20100404)
    Real-time file system protection module: 1004 (20100727)

    I'm running win 7 x64 if that matters.

    Edit: Discovered I can right click > Copy all and it gives me the file locations + Threat type, and a couple of them are false positives, apart from:
    C:\Users\Iviv\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\42\667e3baa-238d805f multiple threats

    Knowing the order the files are in, I've now been able to action them accordingly and found the 'perform actions' button, but this is a very annoying bug :(
    Last edited: Nov 16, 2010
  2. TyeF

    TyeF Former Eset Moderator

    Feb 19, 2010
    Regarding the detected threats, if you still require assistance, please contact ESET Customer Support at 866-343-3738.

    Additionally, automatic upgrades are not currently available. For more information about upgrading ESET from an earlier version to the latest version, please review the following knowledgebase article:
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