Invalid username or password...

Discussion in 'ESET Smart Security' started by Non Sequitur, Dec 23, 2009.

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  1. Non Sequitur

    Non Sequitur Registered Member

    Joined:
    Dec 23, 2009
    Posts:
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    Smart Security tells me database update has failed, tells me i have invalid license or password...

    -This is a three-computer license activated 3-4 months ago
    -This computer im having problems with had it installed about a week and a half ago.
    -I don't have access to my other two computers (laptop and compy at University)

    -Nothing altered between installing it the first time and now, no issues with updates.
    -Went to the Lost License tab in the ESET, entered my screen name.
    -After fifteen minutes received no reply, repeated twice more.
    -This time entered the email it was registered under. Received a reply with a trial license that expires... four months ago...
    -I enter both username and email and received no reply

    Where do i go from here...?
     
  2. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
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    Location:
    San Diego, CA USA
    Hello Non Sequitur,

    Can you please PM your information that you used to purchase the license and your product username? I will see if I can locate you in the system.

    Thank you,
    Richard
     
  3. Non Sequitur

    Non Sequitur Registered Member

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    Posts:
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    PM sent.
    Thanks for the quick reply.
     
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