Invalid User Name / PW - Can't Retrieve

Discussion in 'ESET NOD32 Antivirus' started by diabolus, Jul 16, 2008.

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  1. diabolus

    diabolus Registered Member

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    So.. recently I renewed my 1 year license and immediately received my confirmation e-mail with my username and new password... however, after entering these many times over the last couple of days (yes, I copied/pasted), I keep getting an invalid username/password message whenever I try to update the signature. The NOD taskbar button has been red ever since I renewed.

    I contacted support, but it's been more than 24 hours with no response. Finally, about 20 minutes ago, I tried the password retrieval form to see what password it would send me, but so far NOTHING.

    ESET emails are not going to my junk mail box - I have checked.

    What can I do?
     
  2. Marcos

    Marcos Eset Staff Account

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    Did you purchase directly from www.eset.com? Have you been assigned a case number?
     
  3. diabolus

    diabolus Registered Member

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    Yes, I purchased from ESET.com.

    I don't have a case number (I don't think) - the only thing I have received since making the purchase is my user license e-mail with my username and password.
     
  4. diabolus

    diabolus Registered Member

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    Just noticed something very strange.

    In my user license e-mail is the following:

    "You are hereby granted a license to use ESET NOD32 Antivirus on 1 computer(s) until 06/19/2008."

    My LAST subscription expired on June 19, 2008, yet the above license email was sent to me by ESET on 07/15/08, immediately after I paid for my renewal.

    Help!
     
  5. diabolus

    diabolus Registered Member

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    Any help at all here? I have a case number now (138722). Still no reply from ESET 48 hours after my first support request, and nearly 24 hours after my second request. Wow.
     
  6. Eryan

    Eryan Eset Staff Account

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    Hi diabolus, I apologize in advance, on behalf of the support team if this has been overlooked. I will assist in getting this escalated and get back to you before end of day.
     
  7. diabolus

    diabolus Registered Member

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    Eryan - don't trouble yourself. ESET sent me my correct username/password about 30 minutes ago. Thanks!
     
  8. Eryan

    Eryan Eset Staff Account

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    Thanks, I just got word of that as well.
     
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