Invalid partition size

Discussion in 'Acronis Disk Director Suite' started by Lancair, Jan 26, 2006.

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  1. Lancair

    Lancair Registered Member

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    You guys sure don't make troubleshooting very easy or user friendly.

    Anyway, I am getting an "invalid partition size" error message on re-boot when attempting to resize a partition. I have the latest build and the latest drivers. I have done everything I can to work around this error to no avail. What is the fix?

    Thank you

    Doug
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Doug,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    Please enable logging by running the Acronis drivers installation package, reproduce the problem and collect the c:\snapapi.log file.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  3. Lancair

    Lancair Registered Member

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    I have already done everything that you asked and still awaiting a reply from tech support.

    Since I am not the only one to have this problem, why not just fix the program so I don't t have to jump through all these hoops?


    Regards,

    Doug
     
  4. Lancair

    Lancair Registered Member

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    ALL I GET FROM "TECH SUPPORT' IS FORM LETTERS ASKING ME FOR ALL THE THINGS I HAVE ALREADY SENT.

    IT APPEARS YOU ARE UNABLE TO FIX THIS PROBLEM WHICH MAKES THE SOFTWARE USELES TO ME.

    PLEASE ADVISE HOW I GO ABOUT GETTING A REFUND OF THIS PRODUCT

    THANK YOU

    DOUG
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Lancair,

    Could you please let me know your Acronis request # (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? If you have not received an autoreply then please send me a Private Message containing your e-mail address.

    Thank you.
    --
    Kirill Omelchenko
     
  6. Lancair

    Lancair Registered Member

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    the number is 474001

    I also sent all the requested info including screen shots.

    Does anybody there ever read their e-mail od do you just send standard form letter replies.

    At this point I think a refund of the amount I paid for this useless application is in order.

    How do I get a refund?

    Doug
     
  7. Lancair

    Lancair Registered Member

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    My ISP says they have been trying to deliver mail to you for 4 hours. They will continue trying for up to 5 days.

    This is getting interesting.

    In case you never get the files I sent I will place them here as well




    When I try to resize a partition I am getting an error message on re-
    > boot that says "invalid partition size".
    >
    > How do I fix this so I can resize a partiton?
    >
    > Below is the c:\snapapi.log file
    >
    > Init log on Windows NT 5.1 build 2600Service Pack 2 Thu Jan 26
    > 11:38:43 2006
    >
    > Init kernel 0x0
    > Init status: 0x0 mode flags: 0x0 flags: 0x0 minint: 0
    > libver: 0x10A00A7 drver: 0x10A00A7
    > shared size: 0x4643800
    > Done lib status 0x0
    > Done lib status 0xE0000001
    > Done log
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Lancair,

    As I can see, our support engineer Konstantin Kovtunets is already working on your issue. Please follow his instructions and let us know the results.

    Thank you.
    --
    Kirill Omelchenko
     
  9. Lancair

    Lancair Registered Member

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    the results are that you product does not work on my computer

    I would like a refund.

    When I write to support@acronis.com the mail is returned as undeliverable.

    When I reply to the e-mail sent by tech support it is also returned as undeliverable.

    How do I get a refund of this product that does not work?

    Doug
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Lancair,

    Please accept our apologies for the inconvenience.

    We have forwarded your refund request to our Sales Team and they will take care of it as soon as possible.

    Thank you.
    --
    Kirill Omelchenko
     
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